hi there my name is parves hussain my telephone number is 07837454505 pls read my complaint and when you do all of the victims of D.N.A.INSURANCE cuold get together and inform the newspapers cause i think we have a very good story and we could make a difference so that there will be no other victims in the future and put a stop to t his dispicable bahaviour and the worst customer service skills of paul smith. d.n.a i nsurance are utter theives .do not trust them.i took out insurance with them about nearly a year ago . it was only about nearly 2 months into my insurance when i had a incident with a 3rd party driver where the 3rd party tried to make my car clash into the back of him so i thought id let my insurance know just incase the 3rd party tried to do a fraudlent claim.when i took up insurance i was working but then lost my job about a month into my insurance and because i did not let them know asap they wrote to me to say they have cancelled my insurance but really it seems to me they done that beacause they thought the 3rd party would put in a claim but anyway to cut long story short i paid about £454.00 in total and then i was told 2 months in that i had no insurance at all from the start also after i was told this they still took 1 month instalment out of my accont. they told me that they will give me full refund as i have never had insurance with them but i would have to wait 6 months just incase 3rd party put in claim it was 6 months on 23rd of april 2009 so i rang them on 23rd to see when i was getting my refund they told me that their statement comes in at end of the month then they will refund my money on 1st week of may rang again to see whats happening about refund they informed me that they were my brokers and that the insurers have not paid them so they cannot pay me. i spoke to the finance manager paul smith who was very rude and had no customer service skills whatsoever . i then got in contact with the insurers and spoke to admin team leader who said she will send money straght through to d.n.a and she adviced me that if my brokers d.n.a insurance wanted to as a goodwill gesture they could contact her to get assurance off her that she has put the payment through and then they could refund me asap. i then rang d.n.a and spoke to paul smith the finance manager and explained what she adviced me about the goodwill gesture but he was having none of it he was rude and arrogant and basically told me to get lost in not those exact words but thats what he meant he then told me to phone back in the first week of following month which i have done again they say they have no statement again i am being fobbed off. now d.n.a are telling me to contact them on monday 8th of may then they will let me know when i will receive my refund but after reading all these complaints i am not holding my breath i will be taking this matter to small claims court and contacting whatchdog and after this message of comlaint if i get enough people getting in contact with me on my phone number which is 07837454505 i will take this story and with your help we can take this to the newspapers as i feel we have got a very good story here pls do not hesitate to contact me you can also miss call me on my phone as long as you let your number come through to my phone so that i can call you back. this situation with d.n.a. has really put me through alot of stress and we should not let companies and managers like the likes of PAUL SMITH the most rude and arroganrt man i have ever had the displeasure of speaking to so if you want to stop this company from putting anybody else through what we have had to deal with and make a difference pls contact me .