Here is a copy of the letter I sent to DNA Diagnostics a year after my first contact with them. I sent a copy to the BBB who subsequently contacted the laboratory. They were as unsuccessful I was at attaining a response. They suggested I contact the liscensing board in Texas with my complaint. That will be my next step.


DNA Diagnostics June 18, 2010
PO Box 455
569 Bear Drive
Timpson TX 75975


Enclosed is a copy of my cancelled check number 1092, payable to DNA Diagnostics in the amount of $200.00 dated June 15, 2009. It was included in a package that also contained fur and mucus samples from my cat, Buddy, and the rear leg bone of a feline found in the woods near my home, with some fur and desiccated flesh still attached. In sending it to DNA Diagnostics I was hoping to determine if it belonged to my missing cat. My contact person at the time was Beverly Woods, who estimated that I should have some results in 4-6 weeks upon your receipt of the samples. When six weeks had passed without hearing anything, I sent several emails inquiring about the progress of the testing. The first few received no response whatever. While continuing my pursuit for information, I discovered that although receipt of my package had been acknowledged the day after I used FedEx to overnight my samples, my check had not yet cleared the bank. Further contact with Beverly Woods indicated that whoever was responsible for processing my request had overlooked the fact that payment had been included with the samples. After my check was finally cashed, my repeated emails about test results got no response. Finally, last January, I called DNA Diagnostics and was told that Beverly Woods was no longer employed by the lab. I was connected to a technician, I believe her name was Kay, and she told me that the tests needed to process my samples were run only infrequently, were ongoing and had so far produced no results.

To say that I am frustrated and disappointed by the services of DNA Diagnostics doesn't begin to express how I feel. The investment of $200.00, plus the $40.00 charge for overnight delivery of the samples was not something I undertook lightly. For me, it was a major outlay of funds. Several questions come to mind as I try to sort out this unhappy situation. Because my payment was overlooked for almost two months were the samples simply discarded? Were they improperly stored and therefore compromised? Is the lack of response from DNA Diagnostics an indication that you hope I will just forget the whole thing and go away? It's been over a year since I, in good faith, contacted your laboratory. The least I deserve is the courtesy of a truthful response to my inquiries, and whatever test results there may be. If the samples were lost, compromised due to improper storage, or discarded, much as I would prefer answers, I feel a refund would be in order.

Thank you for your assistance in resolving this issue.


CC: Better Business Bureau Central East Texas