My mother (80+) purchased glasses at Doctor's Value Vision. A few days after she got the glasses one of the lens fell out. We took them back and had the lens put back in. Then after several trips to have the lens put in and the glasses readjusted, she resigned herself to learning how to put the lens in herself. The frames became so out of line that she was embarrased to wear them. So back to Value Vision we went. This time nothing they could do made them look close to normal. Then the gal took the lens out of the frames and tried to put them into another identical frame. That is when they discoveded there was a defect in the lens. This was a defect from the onset. Since this was a flaw in the lens at purchase we felt that Value Vision should make this right with us.
They refused to do anything. They did not have record of all the times we took the glasses to them to fix. They told us in a very sweet way they would give us 50% off. I figured it up and their 50% would cost more than going to another company! Thanks a lot!!! If anyone has a better way of dealing with this let me know.
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