Does anybody else see it as pointless and or ridiculous to have an owner's manual for a car, in the form of a DVD?? I recently had an issue with my parents 2010 Dodge Caravan; the key won't turn to the off position making it impossible to remove. I thought perhaps there was a catch to removing the key. Something simple I was missing. So I decided to check out the owner's manual for some possible help. Imagine to my surprise when they supplied the vehicle with a dvd of owner's information. The dvd includes the owner's manual, U.S. 24-hour towing assistance, U.S. Vehicle Warranty, Canada Vehicle Warranty/Maintenance Logbook, BFGoodrich Tire Warranty, Bridgestone/Firestone Tire Warranty, Continental Tire Warranty, ContiSeal Tire Warranty, General Tire Warranty...etc, etc, etc... Uconnect User's Manual, RER Navigation User's Manual, and RBZ Navigation User's Manual. What good is a dvd to someone when you're no where near anywhere to use it?!?! That's like handing a 10 year old a geographical map of Europe and then dropping him off in the middle of New York to find his way home! It's useless! Dodge - there's going green, and then going cheap. Please let's be a bit smarter about how we choose the form in which we deliver important information.

I have purchased from this dealership and was ripped off. Many others have been as well. I went to the owner, Chris Maher, on 7/14/2010 with complaints about my faulty vehicle and expressed that it should have been fully inspected by their service department before being sold. He said to me that it is not their policy to thoroughly inspect their vehicles, and that they gave me an extended warranty. I told him that the company policy is screwed up, and that I wasn't given an extended warranty, I purchased it for an additional $50.00 a month. If you are looking to buy a vehicle that will fail on you and you will still be hounded for payment this is your place. My car hasn't worked the entire month of July, and they think they should get payment.

My 99 Dodge Grand Caravan was purchased on November 21, 2009 and have broken down numerous times since purchase. Most recently I broke down 3 times this month (car started smoking, leaking fluids and shut down: 7/2/10, 7/12/10, & 7/15/10), the last time I broke down I had just left Falls Church Motors Service Department/dealership that evening on 7/14/2010 and broke down the following morning on the way to work. The Transmission is bad on the vehicle (a problem I have been complaining about since late December), and it has experienced leaks and other issues. Please do your research. Don't be lured by the “no credit check” or “low down payment offer” and guaranteed approval. In the end you will be paying $$$$$$$ in repairs. Just note that if you purchase the extended warranty it is only for their service department. I wish I would have been warned and did my research before going there. I would have run the opposite way and did business elsewhere. Going to Falls Church Motors was the worse decision ever made.

If you have had any problems with a vehicle from here please contact me, or if you want further info you can contact me. I will surely respond. It is unfair to be ripped off, taken for your hard earned money. DON'T LET THIS HAPPEN TO YOU. I am fighting back and so should you.

I have done a protest against this company outside of their dealership on 7/17/2010 (there will be more to follow) and have filed complaints. I am still in the process, and will not give up. Things are looking great thus far. If you want this dealership to pay, contact me. You deserve justice and they deserve to be exposed.

Tiea,
[email protected] Phone: 301-505-6154

Our beautiful 2001 Dodge Grand Caravan suffered a complete air conditioning system failure at 60,000 miles, then a transmission failure at 64,000 miles. I spent the $2700.00 to repair both, then drove it straight to the Toyota dealer to trade it on a Sienna. I have owned Mopars since the late '60's, and have always considered them cutting edge in design and performance, but the quality (sorry, Dr. Z) simply isn't there any longer. I cannot conceive of a situation in which I would purchase another Chrysler product, which is unfortunate since they have the best looking vehicles on the road...bar none! Chrysler engineers obviously understand the words "tough-looking", but not the word "solid".