THEY SHIPPED AND BILLED IN ERROR AN INTERNET ORDER THAT WAS NOT COMPLETED I THEN REORDRED VIA PHONE THEY SENT TWO ORDERS THEY BILLED ME TWICE I CALLED AND THERE REP TOLD ME "IT''S OUR FAULT WE WILL CREDIT YOU NOW AND SEND FEDEX TO PICK UP THE OTHER ORDER ONE WEEK LATER NO REFUND I CALLED THE SUPERVISOR SAYS THE PRODUCT IS NOT BACK YET I CAN'T CREDIT YOU I GET A LITTLE ANGRY SO HE AGREE TO CREDIT ME NOW THE NEXT DAY THEY CALL AND LEAVE AMEESAGE SAYING WE HAVE TO HAVE THE PRODUCT BACK FIRST IT ARRIVVES BACK THE DAY AFTER THE AFTER THE MESSAGE FROM THE SUPERVISOR NATE I TRACK IT VIA THE FEDEX TRACKING NUMBER THAT WAS ONE WEEK AGO I CHECKED TODAY NO REFUND I CALL THE SUPERVISOR NATE HE CONFIRMS THAT THEY HAD THE PRODUCT BACK FOR A WEEK I SAID SO WHERE'S MY MONEY HE SAID I'LL ISSUE A CREDIT IN HE MORNING HE SAYS I CAN'T BECAUSE THERE IS NO MANAGER TO APPROVE IT NOW I HAVE A COMFIRNATION E-MAIL SHOWING I CANCELLED THE ORDER AFTER THEY SENT AN E-MAIL CONFIRMING THE INTERNET ORDER JUST A FEW HOURS AFTER IT WAS ORDERED DUE TO A WEBSITE SREW UP THEY SEEM TO BE MAKING MONEY BY HOLDING UP REFUNDS IF THIS IS IS A PRATICE AS OPPOSED TO AN ISOLATED INCIDENT THEN THEN THEY ARE CROOKS IF IT ISN'T THEY HAVE VERY POOR CUSTOMER SERVICE I TOLD THEM THERE ERROR HAD COST ME $120 IN BAD CHECK CHARGES DUE TO THERE ERROR BUT THEY REFUSED TO TAKE ANY ACTION I WILL NEVER BUY ANYTHING FROM THEM AGAIN THEY STILL OWE ME A $879.88 REFUND