Intimidated and Upsold at Dollar Car Rental at McCarran
Last week I set up a car rental for my wife who was in Las Vegas.
Prior to her arrival there, I phoned to confirm the rental and to ensure that we were only getting the supplemental liability insurance, and that we were waiving the loss damage insurance. (this is covered by our credit card).
When she arrived at the Dollar counter to sign for the car, the Dollar clerk, who she describes as large and irritable, told her that she HAD to take the collision insurance. She explained that her husband said to waive this insurance, that it was covered by our credit card. He wouldn't take no for an answer, rather he said that our card would not cover all the damages should we get into an accident. There were a lot of people behind her, all the other clerks were busy, it was 10pm at night, ... so she signed for the collision insurance. An additional $90!

I've since contacted Dollar asking that they reimburse us this $90 for insurance we didn't need. They have refused.

We have rented vehicles for many of our trips. I have had conversations with the credit card companies, who have ensured me that we do not need collision insurance, only third party.

My wife was extremely upset by all of this. She felt that the clerk bullied her into signing something she knew she didn't need. She called me in tears afterwards. She said the guy was on the verge of yelling at her.

I said, 'no worries hon". I'll call them when you arrive back home, explain the details, and they will gladly refund the $90. No such luck. They are just as rude on the phone. "We see here that your wife signed the papers...which means she accepted the contract!" end of story.