My (car trawler) Reservation Number: US260393560
My Agent Ref: R4905444

This is a complaint regarding the Dollar customer service on this occasion.

I booked a car on-line for one day during my very busy business trip schedule...
So, I paid the day's rent online which was sweet...
Upon arrival at Houston airport rental centre, the young sales clark/front person wasn't very helpful other than selling on full fuel tank and 24h toll pass. After a very long flight I wasn't in much mood for discussions (as many people wouldn't)... But than, full tank of petrol for one day hire? Really? It was my first time in Houston, and sales clark should be aware of that from reservation info and passport details.. he didn't bother showing me the (approximate) map where the tollroads are in Houston. This was a business trip, and I was travelling on set routes.. If I was made aware (just a tad) of the tollroads layout, I would've seen that there was no chance I'd be getting even close to them...
But ok, kudos to the sales clark doing sales job, where he should be doing customer support job...

The same day I got informewd that one of my meetings will be longer than expected, so I rang the Dollar service desk to inform peple there that I will be returning the car 3-4 hours later than anticipated. I was expecting to pay one extra day, as that is a normal practice...
The person on the other side of the phone was extremely unhelpful, and in a great hurry to finish the conversation...
When I returned the car and got the bill I understand why.
I was billed $184.84 for one day+one extra day (of which i used 3 hours)...
What the..
This was the worst car rental service I have ever received. The front personel was duing 'oversales' job not the customer support, the customer support phone line personel was doing the same, and at the end I was served oversized bill...
I warmly recomend all travellers to avoid this car rental place completely, or at least be very vigilant when accepting and returning the car...
For a visitor from another continent, I left USA with a very bitter taste in my mouth and a very bad experience... Certainly, that is not how the things should be done...
Best Regards,
Zvonko Lazic.