Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything on the third party company. I'm not buying it…

Dollar robbed us 3 times:

1. According to the voucher we were holding the balance was EUR 127: "€ 127.03 is payable to Dollar on your arrival".

(Approximately $190 at that time)

Dollar charged us $250. After an 11 hours flight it was not easy to argue...what could we do?

Dollar response: "Our records indicate your reservation was booked as $250 in our system for the rental charges, which is what you were charged. Since the Euro amount was quoted to you by the third party company, and they booked the reservation in our system as $250, we must ask you pursue this matter further with the third party."

2. According to the voucher the drop-off location was Manhattan (no fee mentioned):

"Drop-off location: USA New York, Manhattan, Manhattan Downtown"

Dollar charged us with an extra $50, which was a Drop-off fee for returning the car to a different location than the original.

Dollar response: "Since our records indicate this vehicle was reserved with Dollar to return to JFK, we must conclude the third party booked with us incorrectly"

3. Dollar did not explain that the prepaid fuel plan is just an option; we understood that we have to take it.

Dollar response: "It appears you accepted prepaid fuel upon pickup. This was $34.29."

My recommendation: Don't book Dollar Rent-A-Car; Don't do business with Booking Group.

Dollar Rent A Car (complaint) – Daylight Robbery

Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything on the third party company. I'm not buying it…


Dollar robbed us 3 times:
1. According to the voucher we were holding the balance was EUR 127: "€ 127.03 is payable to Dollar on your arrival".
(Approximately $190 at that time)
Dollar charged us $250. After an 11 hours flight it was not easy to argue...what could we do?

Dollar response: "Our records indicate your reservation was booked as $250 in our system for the rental charges, which is what you were charged. Since the Euro amount was quoted to you by the third party company, and they booked the reservation in our system as $250, we must ask you pursue this matter further with the third party."


2. According to the voucher the drop-off location was Manhattan (no fee mentioned):
"Drop-off location: USA New York, Manhattan, Manhattan Downtown"
Dollar charged us with an extra $50, which was a Drop-off fee for returning the car to a different location than the original.

Dollar response: "Since our records indicate this vehicle was reserved with Dollar to return to JFK, we must conclude the third party booked with us incorrectly"


3. Dollar did not explain that the prepaid fuel plan is just an option; we understood that we have to take it.

Dollar response: "It appears you accepted prepaid fuel upon pickup. This was $34.29."


My recommendation: Don't book Dollar Rent-A-Car; Don't do business with Booking Group.

Shahar Galili (on behalf of my wife and sister-in-law)

Bookinggroup ref 38026580 / Dollar ref S3869742 / Dollar Case ID 1337704

Avoid Dollar Rental Car at Phoenix Skyharbor airport. If you like long lines and employees who are hostile to customers, this is your company. I tried this location several times in February and each time, the employees hid in a back room when customer lines formed, leaving a relatively new employee.

When one of the Dollar employees made a woman customer cry, I wrote a letter to the Dollar corporate office. The letter was answered with a form letter and nonsense discount coupons. If you fly into Phoenix Skyharbor, use one of the other companies, it may cost a little more, but its worth it to avoid the Dollar employees.

I reserved a rental car online for my vacation using my debit/check card, thoroughly reading the terms and conditions before hand and understood the hold that would be placed on my card. When I arrived at Dollar Rent A Car in Las Vegas (from Seattle) I was told that they could not accept my debit/check card because it had already been run through them and denied once earlier that day, even though I had just arrived and had not used my card. After a long wait they finally manually put me into their system since they could not accept me electronically. When I arrived to return the car, on time, I was told that I had not rented a car from them and they could not find me in their system (probably because I was manually entered). After some hassle I was finally given a slip to take to the front counter. On the slip the wrong return time had been written down. They showed the time that it now was, not the time I arrived, making me a half hour late on my rental. When I addressed this at the counter (15 minutes later) I was told not to worry about it and that there would be no additional charges. Because I was manually entered they could not give me an electronic receipt and had to manually make a receipt. They obviously did not know how to do this, as I watched 4 men wander aimlessly around their "office" for 15 minutes trying to find the paperwork to do this, and whisper to each other (obviously in confusion), as I missed check-in time for my flight. I made sure they took my card and ran the charge through to release my funds, per the terms and conditions I agreed to online at reservation. By the time they processed everything and were ready to send me on my way, it was too late to make my flight. When I complained about the amount of time this had just taken, and that I had missed my flight and inquired about when the hold on my funds would be released since they now have the car back, so that I could make arrangements to take the next flight back home, the gentleman was very polite and said that typically the hold is released at midnight, but he would try to expedite the hold for me so that I could make my arrangements and get to work the next morning. When I went to purchase another ticket for my flight out, the funds were still on hold. The funds were still on hold the following day and when I called customer service they explained to me that they could not release the funds. In addition they still showed my account still open and the car not having been returned yet. After explaining to 3 different associates that I no longer was in LasVegas any longer, but calling from my work in Seattle and that I in fact did return the car, payment should have been processed the night before and that I was assured that my funds would be released by midnight at the latest, if not sooner - they finally were able to close my account. I was over charged for the rental for an additional day because of their mistakes, missed a flight and to top it all of, over the next 4 to 5 business days my funds were STILL on hold. My account is now overdrawn because of the many charges I received by these mistakes. What was supposed to be a weekend getaway turned into a stressful nightmare of financial issues due to their mistake of holding my funds for a total of 7 days, instead of 3 as agreed to. I want my money back. And my dignity.

I reserved a full size car online via expedia a couple of weeks before our vacation and when we arrive our reservation was canceled. THey found us a car and the car given to us broke down 4 days into our vacation of 8 days. They told us at 5:00pm that we would have another car in 3 hours and the other car was delivered at 4:00 am!! THe other car was an Econo line that is used as a shuttle from the airport to the dollar office, and had no seat belts! On top of that we were charged more than double what was quoted on our expedia reservation! Horrible rental car company!!