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VickieMH
October 11, 2009
Dodgy charging
Reserved car online with Dollar Rent a Car, Added all relevant information and ticked all boxes. Quoted $ 416 Got to Sanford Airport on 25th Sept told that they would need to add insurance to the quote, the quote came out at $ 1300 dollars. nearly $ 900 for two weeks insurance?
My advice dont use Dollar people are complaining about their tactics all over the sites, see link to trip advisor below for someone else that had the same problem as us. Rip off. and they use pressure tactics to get you to upgrade. Snotty staff with no customer care.
Try Alamo, great service no pressure for car for $ 635 a mid size well maintained car.
http://www.tripadvisor.co.uk/ShowUserReviews-g34515-d120305-r46207649-Disney_s_Port_Orleans_Resort_French_Quarter-Orlando_Florida.html#CHECK_RATES_CONT
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BraG66
September 24, 2009
Left me without car
I reserved and prepaid a full size 4 WD to be picked up at Las Vegas airport after a very long plane trip from Europe. When we got to the airport we were charged a 400 dollar drop off fee without being told a word of what was about to happen.
Then someone brought an smaller car without saying a word hoping we would not notice (probably thinking we are not smart enough to notice).
Since that is not the car we had paid for and we could not fit our stuff there we said so to the person there. He just simply said too bad, that is what we got, leave it or take it.
At that point I had two very cranky children on the floor of a garage after a 25 hour non sleeping trip from Europe, but sure, that is also my problem.
I went to the person who had charged me the 400 dollar fee without "remembering" they did not have my car and she says, too bad, it's your problem, that's what we have. After I complained and complained they said; "go to the terminal and talk to the manager".
I found the manager and try to explain the situation, only to be interrupted first thing saying she does not want to know anything about my long trip or my family situation. I feel like telling her to forget about me, but since I have no car, I just have to put up with all this REALLY nasty people, since maybe smiling I would get a car . She says that maybe in some hours someone will bring back a car, but they don't know.
At that point someone comes to her to ask if they should tell all the people standing in line that they have no cars, or should they just tell them one by one. She chooses one by one, I guess since it would be quieter.
By now I just want a car, anything 4 wheeled where I can fit my luggage, as it looks like we could spend the night at the airport.
Finally she offers me a damaged car, which I take. The car is over 40, 000 miles, has a very very damaged roof, is dirty inside, and tires have almost no patter that's how wear out they are.
I have rented with DOLLAR for my last 4 American one month vacation, never having a problem. But that was it. The fact that they had no car was bad enough, but trying to fool us, treating us so rudely, just made it. Bye DOLLAR, I just hope many people find out and take business to more considerate companies, which is what I will do.
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Uhaullady
February 26, 2009
Towing Service did not pay bill
Dollar Rent a Car called Ponderosa Tow to tow a vehicle for there location at Oxnard airport. Ponderosa Tow performed the service on 12-28-08. The bill $350.00 to take 60 miles from Mariposa CA to Fresno Nisson Dealer. Matt Popai manager will not even speak to our company. We have called many, many times. When we call he is Never in!! We have mailed them bills at 2889 W 5th Street #113, Oxnard CA 93030. Customer Robert Holcombe, contract # 3386995. Vehicle was a 2008 Nisson Versal, Red Lic # 6BNX581 towed on a rollback tow carrier. Picked up vehicle at 3087 Triangle Rd Mariposa, CA
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