I rented car in Orlando during my vacations in Florida back in march. Today Dollar sent me a bill charging $25 service fee per toll, at total cost of $75 for 3 tolls I went thru. The tolls itself cost $.25 each (that's right, 25 cents). These tolls are those you cannot pay anywhere, they charge eletronically and send the bill to the car owner. $75 for administrative fees for $.75 of toll is just too much. It is abusive fee.

I chose to reserve a rental with Dollar to save money and time as I was told the service would be great and the price I was quoted when I made the reservation was well within my budget. I arrived in Las Vegas at the rental terminal about 7:15 pm on Tuesday, October 13th. After waiting in line for over 45 minutes, I was greeted by a representative.

After answering all the questions and providing the necessary information (Drivers Licence and Credit Card) I told her specifically that I did not want any additional insurance as I am fully covered by my personal insurance company. I even declined the gas fee as I would return the vehicle with a full tank. (I was not planning on putting many miles on the car and as it turned out, I put about 35 miles on it total for the 4 day rental.)

I was asked to sign the automated kiosk for the contract. I specifically asked that no additional insurance be added and was assured that it wasn't. By this time, an hour had transpired and I was ready to move on to my hotel. I thanked the rep for her service, signed the agreement and got my car.

When I returned the car on Saturday, October 17th at 7:15 am, I was shocked to see that an additional charge of $87.96 for insurance was added to my bill. I verbally declined this several times with the rep when I rented the car as again, I wasn't planing on using the car during my trip with the exception of going to my hotel and back to the airport. Somehow she added it to the agreement when I signed it electronically. Had I known this, I would've taken a taxi and saved myself about $220.00!

This is deplorable business practice and, after doing some research regarding complaints about Dollar, this seems to be general practice for them. When I brought this to the attention of the rep that I checked out with, she basically said I was out of luck since I signed the agreement electronically. I was paying cash for the vehicle and now I am out the extra $87.96. I asked for the manager and she said no one here could help me.

Good for Dollar, they made an additional $87 dollars on me. But the bad thing is that they lost a customer for life. I go to Las Vegas several times a year and am an Emerald Card holder for National. I thought I would give Dollar a chance but they really blew it. I hope the $87 dollars comes in handy as opposed to the almost $600 they could have made annually from me in the future.