We were given a rental agreement at the time of car pick-up that stated 'unlimited kilometers'. Nowhere else on the agreement is there any mention of a daily kilometer limit.

On the last 3 days of the trip I consulted the agreement because I suspected there might be a standard limit. Seeing there was none, I made an itinerary choice.

My friend was surprised to find a R1000 charge on his credit card some days later, so we called to find out that they charged for excess kilometers. We faxed and scanned the agreement to 3 different employees who picked up the phone over the past month, but have yet to get a response.

They have never once called back. I repeatedly call them however, and get promises of a response. An Accounts Manager yesterday named Suleman swore an oath to return my call by this morning at the latest..

There were numerous other problems: They charged us in advance for the rental (instead of reserving a lower amount on the card, as indicated on their site) and they neglected to supply us with a Letter of Authority for crossing into Lesotho, after we asked for it 3 times (once at booking, once at pick-up, and a 3rd time from a fax machine near the border...).