Having ordered a pizza on line at 2142, after returning from operating a pit rf camera on the F1 UK race and feeling tired, I was very disappointed to receive no pizza. I was even more disappointed by the response of the member of staff I spoke to on the phone. He immediately had an attitude and said it was not there mistake and said it was delivered to the correct address. He then proceeded to tell me the wrong address and phone number, still broadcasting his innocence. I continued to explain to him that I had been working on my computer looking out the window for over 1hr 20 mins for said pizza to arrive...it did not. If you check your records I have used Dominos often as I travel a great deal with F1 and it helps when returning from races. This will be no more because of your staff members attitude and his broadcast of innocence, which was clearly and completely wrong. I realise mistakes are made in any business but this member of staff got it badly wrong and has cost you a customer I'm afraid. I hope you investigate why this went wrong and interview the member of staff as well as checking the order.

Yours

Mr S. Reid

I was charged twice to my visa debit card after they said the first transaction was cancelled although the money was taken out of my account. that wasnt good enough so they did another transaction resulting a second amount of money being taken out of my account. They said that i would get a refund in 1 week if the bank wasnt holding the money.

the shop was not yet finished but they had sent out leaflets saying open now! not impressed as i had got a load of mates together for the night and was going to have a take away tryed ringing but the phone would just keep ringing then i decided to drive to get the food as thought they must be busy as 1st night open got there and they had only got the counter in place.

Dear Sir



Today at 9.40 pm, I ordered pizza from my place. My daughter is having high fever and was in no mood of eating anything. So I thought to give her favourite Domono.s pizza.



When I called at toll free number, the person was totally in different state of mind. I gave him my address and he was asking me about versova outlet. Then he gave me contact number of Chembur Outlet which I already had with me.



When I called at Chembur outlet, first Mr. Imran informed me that they have stopped delivering pizza to my area. When I requested him to connect me some authority, Mr. Ashish came on line. Both of them were trying to inform me that they could not deliver the pizza in 30 minutes to our area, so management has asked them to stop taking orders from my area. The Chembur outlet is only 7 minutes away from my home by road. Then also I requested them to deliver the pizza without any time restriction from my end. Unfortunately both of them refused to take order proudly stating that our top and local management has taken the decision and we can't avoid that.



I have decided to NEVER call Dominos again.



Customer is the reason they are in business. And service is nothing but the feeling customer receives from service giver. THIS HAS BEEN BY FAR THE WORST ANY PIZZA FOOD JOINT HAS EVER MADE ANY CUSTOMER FEEL!!!



I will not generalize the POOR IMAGE of DOMINO PIZZA from my end due to this one incident? But incident was not pleasant one...



What suggestion you can give me to make them realize the importance of ONE customer?



Regards,


BIPIN MAYEKAR
| Chairman & Managing Director | PRASANNA HRD | 9819001215 |


Note: Received following matter when I registered my complaint on their website under concern category:



Thanks for your feedback. We will be getting back to you shortly.

Your Query Id is :: 2454

I was ordered 1 large extravaganza with extra chesse in domino State Bridge Rd, Atlanta, Georgia, delivery man came and i give a good tip without check on the pizza. When I opened I found that the pizza is wrong order, I called the store but I got very unpleasant service, the girl staff who answer the phone insist that they send the right one, she said that I was order brooklyn pizza, how come extravaganza become brooklyn? I asked , how about change with exravaganza but instead of that she was angry and said the store will closed, so no more delivery!!

How rude and bad service.