This is the second time we are disappointed with Domino's Pizza. about a month ago we ordered online an extra large pizza but they delivered a large one which could not feed either us or the people we had over. We did call to find out what the reason was but we were told that they did not offer that style in extra large and it was a mistake in their online ordering system. They never bothered to apologize or to send us the pizza we requested. We still do not understand how their online system gives an option for extra large and they say they do not have it.
Today we ordered again, this time over the phone - to make sure they will get the correct order. The pizza they delivered was the wrong one again - this time they did not put the white sauce (which is the only reason why we order from Domino's), actually they did not put ANY sauce. The pizza was dry and did not taste good at all. We called again - the person who answered was impolite and did not seem like he wanted to listen to us. We asked to talk to his manager but he refused. Pretty rude. Finally we got to talk to him - extremely rude person who did not care at all. He even lied to us saying he did see his employee putting the white sauce. He refused to send another pizza and he even hang up the phone on us. This is how much they care about their customers.
We used to like Domino's a lot and order all the time. We moved into this neighbourhood recently and so far we are not happy with their service. This was the last time we order from this location.

Domino's couldn't make a pizza if it slapped them in the face. Domino's sux balls. DiGiorno beats Domino's anyday anytime. Oh yea, and for a fraction of the cost. Don't waste your time or money ordering a single thing from Domino's. They SUCK!!!

When my family ordered pizza we were told 30 minutes for delvery. After 1 hour we called back and asked where our pizza was? The customer service rep told us they made a mistake and it would only take a couple more minutes. We live about 4 blocks from the store. Here two hours later no pizza yet! I called again and this time they told me the driver left 40 minutes ago. I am wondering how long does it take to make the pizza? Also I wonder how many delveries one driver can take at a time? I know I can not be the only person to think this is poor customer service.

It is apparent to my eye and stomach that Domino's has reduced the size of their Large Pizza. It had been several months since I ordered until yesterday. I remember looking at the box and thinking "this looks smaller" and when I took out the pieces to eat they looked smaller. Later last night my stomach told me the 4 slices that I ate were smaller. Again tonight, my eyes and stomach told me again that the 4 slices were smaller. As far the the quality of the pizza goes there was no change - it still was good pizza.
I don't think this size reduction is illegal and it all depends on anyone's definition of "Large", but reducing the cost of the pizza by reducing size to keep the price the same is to me deceptive. Campbells soups did this also by reducing the size of the soup cans. What can a person do? - I buy other brands of soup and I will now look for a "large" size in other pizzas to buy. The diameter of the Domino's pizza that I am complaining about is 13" and probably it is a 14" with shrinkage after baking which is understandable. I don't have any proof but I estimate that the original Large pizza was 16". No more Domino's.

I had one of those coupons that was sent to my front door and coupon which is on a piece of paper says 1 large 2 topping pizza for $5.99 and $2.00 for delivery charge which I understood that but when the operator said that it had to be a $10.00 order or it couldn't be delivered and here on the coupon one day special which was Sept 21, through Sept 27, 2009 said no limit on order. I think it is wrong to put an coupon to someone and say only $5.99 and then actually be more to me that is false advistment. And on top of that complaint the operator whom answered the phone was rude and hung up on me and the customer service outline wasn't helpful either. I can fax you the coupon that was sent me if you call me and give me your fax number.