EVERYONE HAS SEEN THE DOMINO'S COMMERCIAL WHERE THE HOT FRESH PIZZA IS DELIVERED TO YOUR DOOR??? WELL THAT IS FALSE ADVERTISING. ALSO THEY DON'T HAVE ANY COMPASSION FOR HANDICAP. (I AM MOBILITY HANDICAP, WALK WITH A CANE)
YESTERDAY I ORDERED ON LINE FROM DOMINIO'S PIZZA, WHEN PLACING A ORDER ON THEIR WEB SITE THERE THERE IS A SECTION WHERE YOU CAN PUT DELIVERY INSTRUCTIONS, SO I REQUESTED THAT THE ORDER BE DELIVERED TO THE 2ND FL IN A 3 FAMILY HOUSE . THEN, FOLLOWED UP THE ORDER WITH A PHONE CALL TO THE STORE, WHEN THE REP ANS THE PHONE I EXPLAINED TO HER MY SITUATION, SHE THEN TRANSFERRED THE CALL TO THE MANAGER. THIS PERSON WAS THE MOST COLD, HEARTLESS AND NON SKILLED IN CUSTOMER SERVICE PERSON I HAVE EVER HAD TALKED TO, SHE COULD NOT CARED LESS ABOUT MY SITUATION (REMIND YOU MY DEBIT CARD IS ALREADY CHARGED). I FEEL LIKE I HAVE BEEN DISCRIMINATED AGAINST BECAUSE OF MY DISABILITY AND IN SHOCK THAT A NATIONALLY KNOWN COMPANY LIKE DOMINO;S COULD NOT HANDEL THIS SITUATION BETTER.

I am a regular customer at Domino's Pizza (serving outlet - Baner Road outlet, Pune).
I ordered (a male representative took the order) for a pizza from Domino's Baner Road outlet, Pune. While taking the order i was assured that if the delivery is not made in time, there would not be any charges for the pizza (as per their 30 minutes time guarantee scheme), the pizza reached after 50 minutes and the delivery boy (Mahesh) demanded for the bill to be paid. When I told him that I was assured over the phone that the time guarantee will apply for this order, I should not be charged, he simply denied "rudely" with aggresive body language and asked me to call the Manager of the outlet. He asked me to make a call on a mobile number and made me speak to a person, who introduced himself to be the manager, this person told me due to Ganesh festival the guaranty will not apply. I asked for an explanation for giving me wrong commitment while placing the order, he simply avoided talking about it and asked me to pay to the delivery boy. When I said I will make a complaint to the company regarding them misleading the customers, his words were "Do it, it doesn't matter to us, do anything". I told him I will not accept the pizza as the information provided when ordering was misleading and I would not pay for a 'cold' pizza, he quickly reacted saying "No problem". I returned the pizza to the delivery boy who was equally rude to talk to.
I have had tremendous troubles convincing them on the 'time guarantee' scheme whenever they have deliver the pizza late. If you commit it, follow it.
I would like to see if Domino's Pizza, being such a reputed name, will take some action against such outlet/employees.

Hello there,
My name is Milissa Noble Dean. I have been working for Domino's Pizza for nearly three years now. Working in Leighton Buzzard branch since from October 2006 till October 2008 then moved to Coventry and joined back Dominos here in Jubilee crescent branch. What happened is there is an Assistant manager named Matt who is now store manager sent me P46 as if i have resigned or something which i didn't he didn't have spoke to me at all, in fact when i tried to call him he didn't respond at all. i remember the last time I worked there he treated me as if i am his slave or anything when i asked him that i am having back ache can i rest for 5 minutes because i am pregnant he didn't allow me. I kept on working and then next week after i received P46. I have a very hardworking reputation in Domino's and was quite happy working for them. For further enquiry about my past work for Domino's please contact Leighton Buzzard branch store manager Damian Corrigan or even the Area manager Robin knows how my work is. This is such an inappropriate act what Matt done to me, or is this that I am pregnant. He can’t just sack anyone like this.
Please take some action against this issue.
Hope to hear from you soon
Many Thanks
Milissa Noble Dean
Staff id: 0457
Dated: 13 Aug. 09

Just recently, my family decided to get a pizza at this Domino's location. We ordered here once before, and did not do so for a while, because of the same reason we had a problem with this time also.
The pizza was made, it was all set, and than all the sudden, some delivery people came in after being outside, talking on the phone, driving their vehicles, and did not wash their hands. One of the delivery men opened the box of pizza and cut it, putting his unclean hands all over the pizza. Than he shut the box. The other delivery guy than randomly opened the box, and put his finger on the pizza, for no reason?! It was so odd. Why would they have delivery people come in from outside, not wash their hands, and come in and handle the food?

My daughter worked as a delivery driver in the evenings at Domino's. She also has a daytime job. All was well until a manager change. The new manager created a schedule that showed what time employees were to report to work, but left shift end as a question mark. None of the employees knew when they would leave, maybe earlier than their usual, maybe later.

When questioned, the manager curtly informed them that he would let them know when he wanted them to go home. As my daughter has a young son, she had set hours for his care. Not to mention that she would like to spend some time with him and her husband... One evening after the new manager sent the closing employee home, he informed her that she would be staying until close to cover that shift. She told him of her daycare restrictions and how she had to go to her other job at 7am. She couldn't stay until 1 or 2am!! He refused several times to cash her out so she could leave and told her she was to stay. She finally just left, leaving her money in the lock up box.

During close, the manager called the police and told them my daughter had stolen money from the store. He knew perfectly well the money was still in the store. My daughter had to miss work the next day to meet a police officer at the store to watch the lock box be opened and prove her innocence. The manager who called the police wasn't there when it was opened. Coward. When she reported to work that afternoon for a mandatory meeting, the manager told her she was no longer needed at Domino's. As she is in the process of a house closing, the income loss was very upsetting to her, not to speak of how she felt about being charged with a federal felony! She is pursuing a civil suit and I hope she gets results. Domino's sucks. I will tell everyone I know not to order from that store. By the way, this guy's name is Don.