Domino's Pizza
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Category: Lifestyle
Contact Information
United States
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Domino's Pizza Reviews
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September 14, 2007
Stupid automated robot
For years 17 to be exact-I have ordered from my local Domino's Pizza. Now they have some STUPID automated robot who directs you God only knows where for your pizza order. Is this truly what technology is all about. No communication--no way to correct an incorrect order.
In the past you were always pleasant to deal with. Now you are ANNOYING!!!
Thanks to your new age -- let's have no communication with the PUBLIC cyber geeks from whom I shall never order from you total loosers. The inbred, fearful of actually communication with another human android who created this new program should be immediately zapped into cyber space where he shall no doubt fine others of his ilk who have no social skills whatsoever.
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August 7, 2007
Terrible service
I placed my final order with that awful place last Sunday. Everytime you order, they claim it will take anywhere between 13 - 23 minutes. HA what a joke. The average time it took them to deliver was 60 - 90 minutes. This last time was the worst. Guess how long it took them? THE ORDER NEVER CAME. I called and let it ring like 50 times and there was no answer. Another time they were late, I called and they claimed to have run out of dough. What bs! They're gonna run out of dough alright. With awful service like this they're gonna run out of the green kind. Don't ever waste your time with that sorry excuse for a pizza place. They truly are the worst. Papa John's is much better, more reliable, and on time friendly service. - E.Z.
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August 5, 2007
Incompetence and poor customer service
I ordered three pizza's that took the attendant over the phone 15 minutes to process. I did ask for a slight change in the order after the initial order took place and it seemed to be a "moving the mountain process"
Finally get the order straight, or so I thought I did. The next day I happened to check my online bank records only to find that I was double charged. I proceed to call the establishment only to have them tell me it would be best to call back later when the manager got in. I politely said it would be appropriate for them to call me when she gets in. The employee told me he wouldn't take my number.
The clear message here is. POOR CUSTOMER SERVICE AND INCOMPETENCE.
THIS IS MY LAST CALL TO DOMINO'S PIZZA...
BERNARD PETERSEN.
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November 23, 2006
Poor service
I went to 7091 Indian Head Hwy Bryans Road, MD 206163234
Phone: 301-375-6006 Store number: 6085 to purchase about $30 worth of pizza. It was about 40 degrees, raining and about 4:00 PM. I arrived and my pizza's were done. I handed them my credit card and because they had a food order pending in the back, it could not push my credit card through.
Ivan, the manager, told me that I needed to leave the restaurant and find some place to get cash to pay for my meal. No apology or anything. My pizzas were on the counter. I told him that I wanted his name and corporate number when I returned. I went across a highway in the rain and got the requisite funds.
When I returned, my pizzas were still on the counter (and as I later learned--cold). The manager Ivan was on the phone and pawned me off on another employee. I request the phone number of the corporate headquarters and another young man approach and stated that he was the owner. In addition to his insincere apology, he took my money and told me that he had not trained his manager to know that the food transaction was short and that my trip to the ATM in the rain was unnecessary.
The thing that really upset me was the sheer lack of concern for a customer that I witnessed. Outside of the insincere apology, no attempt was made to appreciate what I went through as a Domino's Pizza customer.
No one cared about the customer.
If this is the standard for Domino's Pizza, then I encourage all potential customers to refrain from dealing with this organization. I tried to contact their customer service department but could not find one online. Apparently the lack of concern for customers does transcend this store otherwise, registering a complaint or concern would not be as difficult.
I hope Domino's Pizza is pleased with its image.
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October 4, 2006
The worst experience
This is the worst experience I have Experienced with Domino's I had placed an order wide telephone for delivery and received the order vide Order number:46 dated 7/23/2006 at 15:05 hours. We paid for it and your delivery guy left, On looking inside the order we found that Jalapeno dip was not there as We have a habit of eating chicken wings and Garlic Bread with the dip, since it was not there we called up your store and people were telling me after being online for 15 mins that they will be sending me the Jalapeno dip to which I requested them as the pizza had been lying there for over to 30 mins on the table it had gone cold and I requested them to take the whole stuff back and send me the full order again, and by this time it had been 1 hour waiting for the food which was agonizing to which the store manager finally agreed after much persistence. 5 mins later I get a call from Mr. Asif who identified himself as the store manager and asked me not to return the stuff back and also keep the reorder as I was very hungry We ate the breads and The chicken wings after heating them in the Microwave.20 mins later we recieved the reorder and the delivery guy insisted that I return the whole stuff back this made me go in a very embarrasing situation as I had no Bread and the wings to return. I would like to inform you that I have returned the whole stuff back both the first order and the reorder and also the money as I donot want deal with Domino's any more and will also take case to customer court as I have taken in writing from the delivery guy that I have not taken the money back from domino’s and also returned the stuff back. I was a regular customer of their competitor Pizza Hut but sorry to say it has been a very bad experience with this company and above all these people are not courteous enough. I would like to know your Mumbai details where we can take this case forward. They have kept the money and the food also with them that is the whole bill amount of Rs.375.75/-
Regards,
Diwakar
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