We have always ordered from dominoes at least twice a month and spend more than fifty dollars at a time . My daughter had a birthday pizza party or at least that was what was supposed to happen . The time bbefore this dissappointment was not too long ago that our pizzas were extremely so late they were almost forgotten. We have stuck with dominoes almost through anything but this was the last straw. I spoke to someone that was supposed to be the manager to my knowledge as i had requested one. He made the delivery right and also sent us a complimentary pizza I trusted that this would be the end of our dominoe problems but... the manager also said that the next time we ordered a LARGE order again we would then get a fifteen percent discount because i am a long time customer. Tonight, for the party no pizza so far, called and asked for the manager was not same person this guys name was something different than before and he made three people on the phone in our family very upset. Needless to say we went with pizza hut but they have now lost a long time committed family. We were mistreated, and this so called manager was very rude and said that this was their first time delivering to us. I calmly tried to explain to him that he was mistaken and something was very wrong but it fell on deaf ears. I do not recommend dominoes pizza to anyone not even my pets at this point and never will ever again. If they keep treating people like this they will be lucky if they can start canning their pizza and maybe it would be better as pet food as this way they won't have to worry about customer service anymore because they are incapable of this. And as far as photos we have none they never came with the pizza ever!

My husband ordered 3 medium pizzas with the $5.99 deal. Everything was fine and the website said that it would take 20-30 minutes. We were extatic at the time quote! We watched the tracker as we were online and 13 minutes later that tracker said that our pizza was on its way. Well 45 minutes after ordering we called the store to see what the issue was. An individual, whom I believe to have taken one too many drugs, answered the phone and shrugged of the issue of our late delivery. Now 55 minutes after ordering, my husband realizes that he now needs to get ready to go to work and that we are no longer going to be able to eat as a family. We recieve our pizzas shortly thereafter. We open one of our pizza boxes to find that the feta cheese that was on our pizza was burnt, not a little bit but BLACK and inedible. I call the store back, AGAIN, and talk to a manager. His exact words to me were, "I have worked here a long time and that is how every pizza comes out." I was flabbergasted. I then ask him why there was such a delay in delivery. He told me that the website is never correct. I asked him if he was really saying that a fortune 500 company's website that is used all over the country is flawed, and he replied with yes. Who really says that to a customer? The manager said that he would credit us a pizza for the next time that we order...hello? I ordered a pizza to eat now, not later. He told me that he would re make the pizza but it would take at least 40 minutes. He said, "if I put priority on remaking your pizza, then other peoples will be late". The pizza was cold, and not tasty. I dont know that I will ever order again.

Before you changed advertising stradagy your pizza's were VERY GOOD, especially the pepperoni NEW YORKER STYLE!! Since you changed your whole CO, and changed your recipes, your pizza's now STINK!! The sauce is way too spicy for pizza, it might be ok for pasta! The crust is way to much garlic!!! Pizza should NOT taste like GARLIC!!! I used to buy at least 4-6 pizza's a month-NO MORE!!! I haven't bought a domino's pizza for almost 2 yrs. now and won't as long as your present recipe's are in effect!!!You should fire your ad agency!!! It's probably the one that almost Bankrupted Coca-Cola with it's NEW COKE!!!

We ordered pizza dominoes as usual. We were hungry. So we ate it. But guess what????!?!!?!?!?!!?! the tuna was GONE OFF. it was disgusting and it tasted of anchovies. I hate anchovies. And that is why we ordered TUNA on the pizza. BUT THE TUNA TASTED OF ANCHOVIES. WHAT MADNESS IS THIS? IF I WANTED ANCHOVIES ON MY PIZZA I WOULD HAVE SAID: HEY I WANT ANCHOVIES.
BUT NO.
I SAID : HEY I WANT TUNA.
but thats not what I got was it?
I got GONE OFF TUNA THAT COULD HAVE PASSED AS ANCHOVIES.
Disgusting.
It angered me hugely.

Ordered pizza last night 10-28-10 from Dominoes in Eden Prairie, MN. 55344 @ Pizza was delivered and after the delivery guy left I opened the box and found out that the pizza was the worst pizza I had ever seen in my life. It appeared as though someone poured a cup of water of the pizza, it was soaking through the boz. You couldn't even pick a peice up it would fall apart everywhere, and I even had them double cook it. ???? How odd??? I have been ordering this pizza for several years its my family's favorite pizza so I know what to expect and its far from what I seen. I called back and was very upset with the poor quality food I received and explained what had happened and the girl I was talking with said oh I'm sorry I don't know what your talking about I'm new here, okay I don't really give a shi* if you're new or not if you're answering the phone you better know how to do something at least apoligize. Seriously! So then she said she was transferring me to the manager who sounded like she was 15... GREAT and I explained everything all over again and she argued with me saying that that's how philly cheese steak pizza looks and I told her ummmm no I've ordered this pizza so many times before from another location and it never looked like that before. We went back and fourth so many times, she never apoligized and then when I was so upset she finally said okay I'll send you out another pizza and you can return the other one. I told her no I'm not gonna do that my kids are hungry and they don't care what it looks like there so young but I care I care what it looks like it looks like someone poured wate ron it it looks like shit. I told her I want my kids to eat now its getting late and they're hungry and this should've never happened in the first place. She said that I could just keep that pizza and that she would credit my account a free pizza I could use at another time. I asked her if she could just send it now what would be the difference?? And she argued with me and said no then said yes and I just told her no now I don't even want you to send out another pizza because I'm scared that you will spit in my pizza because of the attitude you've given me. RIDICULOUS SERVICE!!! argued more and more and more and then I finally told her I'm gonna just call someone above you tomorrow and she said go for it do whatever you want and hung up on me. I called this morning and left a message for the franchise owner to call me back, he did this afternoon. We talked really didn't get anywhere he just said we've never really had any problems with her I think she might have just not cared anymore because her last day is today. Okay I dont give a shi* if its her last or her first she should talk to me with respect I'm the customer. I told him that anyone answering the phone should have good customer service and not talk to people how I was talked to. I told him I even took pictures and video taped what that pizza looked like and that I could send it to him, he didn't say anything. I told him I wanted my money back and he said he's never done that before but I didn't back down he said I could pick up the money tonight which I will and that he'll put a free pizza on my owner didn't get that. ???? I told him that I feel like he should be going above and beyond to make this better and he said like what did you have in mind? Ummmm I thought you would have some sort of idea what you can offer me to make this better other than a free pizza which I'm never going to order.