it was redicules service provided by dominos pizza and the behavieor of was acward. no one has maner to talk with customer i will never come model town dominos and the order taker mr dilip kher he does not hv a skill to camunicate with the customer and how to talk he was vry rude and very agreceive when iwa plaching the order

My name is Umar.I had a very good experiance with the dominos pizza but yesterday when i called at dominos at 10:45 pm at bhatar road dominos pizza.The person name chetan told me that they can not take my order because its 11:00 when i told him its 10.45 only and you had deliver me before also.but the person was very rude to me, when i asked can i talk to your senior than he given the phone to name called joy.And joy told me we will not deliver do whatever you can.When i told that i want to talk to the store manager, he reply that there is no one. I am the only person whom you can talk.Language which they are talking was not to the dominos standard, they both were rude and mannersless.It was a pathatic experiance to me in dominos pizzza and i have to think twice before going to dominos pizz.

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Dear Patrick Doyle,

We address this email directly to you because in your ads you speak to the customer directly. We were impressed with your messaging and concern for the customer, so much so that we bought Domino’s stock. However, I am writing this email to tell you how pathetic the reality is when it comes to how you actually treat customers. Your messaging is such a hoax and not backed by action.

Not just on one occasion but THREE have you offered bad to horrible service! So much so that in the last one we ended up CALLING THE COPS to your (992 W El Camino Sunnyvale) location on June 2nd, because of the harassment received by the manager and the associate.

Our first bad experience was when we ordered a ten topping pizza (1711 West El-Camino Real, Mt. View), on opening the pizza, it was partially burned and did not have ten toppings rather eight. We were planning to send a picture of the pizza but could not find where to send it so we just took this as a one time incident and ignored.

We gave that location another try, and on another day, again ordered a ten topping pizza and this time we were careful to mention that please make sure you put 10 and don’t burn the pizza as last time. Believe it or not, when we went to the store, the pizza was again light on toppings and when we said this is a ten topping pizza, the guy just said we can’t put all the toppings otherwise we will not be able to run the business profitably. We were stunned, shocked and called customer service, which was closed, but somehow were able to talk to someone in the store locator department. The lady there said she can’t do much except send an email explaining what happened, with our contact number. Guess, what? TILL THIS DATE NO EMAIL OR PHONE CALL has been received about our complaint from Domino’s. So much so for wanting to listen to your customers.

Our third horrible experience (June 2nd) where we ended up calling the cops. We tried another location this time (992 W El Camino Sunnyvale). We saw the TV ad 2 for 5.99, medium two topping pizza and we called to place the order. We ordered one pizza with a deep-dish crust and the other with the hand tossed one. We were never told of any extra charge for the deep dish crust; rather we confirmed the total price. I must admit the manager was unpleasnt on the phone to begin with while taking the order. When we drove to the place to the pick up, the guy gave us the pizza and told us there is an extra charge for the deep dish. We were shocked. We told him we just talked over the phone and we were never told that there is an extra charge and urged him that this is unfair. He said, the manager took your order and he is not here, and I am too busy, and I REFUSE to serve you the pizza and he literally SNATCHED THE PIZZA from our hands and THREW THE CREDIT CARD on the floor. We were literally going to hit him for his behavior but we decided to call the cops. He was so rude and kept smiling all the time when we waited for the cops to arrive. He nor his manager even once tried to resolve the issue. All the time we waited the manager did not call or show up. When the cops finally arrived, they explained they can’t do much because it is a civil matter and all we told him that the reason this went so far is because of complete lack of respect to customers.

Additionally, we noticed that BASIC HEALTH STANDARDS WERE NOT BEING MAINTAINED. No one was wearing gloves while baking/handling the pizza and touching it with their bare hands.

I think Domino’s tops the list of companies that has the worst quality and customer service. More importantly, the impression I got was that Domino’s does not even bother to address customer complaints because we had put one after our second incident. We are trying this letter with our last resort to hear what actions Domino’s and you Patrick Doyle are going to take over the locations we just described. We actually dare you to make an example out of them w.r.t. how they treated us. It is easy to take a picture of a pizza and say we will fix it, but would love to hear what actions you are going to take about this.

We are sending this letter over to you via mail, email, etc. However, this is also going to as many public forums, blogs, etc. We were advised by the cops to write to the business bureau. We will do what we can, but the question is what are you going to do? We need some answers, because not only are we frustrated and harassed as customers but we are angry as shareholders, we need to know, what kind of ship are you running?

AandN

I ordered a pizza with a coupon through Group-on with Domino's Pizza. I could not get the coupon to work online so the Domino's said come in and they would take care of it. Turns out, I ordered from the wrong Domino's and ended up at the one I meant to go to. I explained the situation to them at this Domino's and they said I had to do this online. I tried to then do it online on my phone and again it would not work. The front desk worker asked him manager Krystal and she blatantly said absolutely not that she would not take care of this. I explained that the other store did but she still refused. At this point I decided not to deal with them and leave.