I accessed the Don Potter Music website to purchase some MP3s to try out. I selected 5, paid via my Visa card, and subsequently received my authorization including order number. The website indicates that I should receive an email with downloading information, and failing that I can access My Account and download from there.

I received no such email, and My Account only shows the list of MP3s I purchased, but no download links exist. I thought there might be a problem on the other side, so I composed a total of three emails to two different email addresses and none were responded to. What bothers me even more is that Mr. Potter states in his site that if there are problems with the store, to contact the store owners (which is who the emails were to, I suppose, because Mr. Potter lists no email address for himself).

However, Mr. Potter receives a profit from the sale of those songs, plus it is his name on the website, not the store owner. Store owner or not, he simply can't abdicate responsibility and wash his hands of any problems. He is culpable and accountable. In addition to taking money for products not provided, his ethings relative to responsibility are highly subject to question.