At 0903 on Dec 22 I called customer service and spoke with Patrick who was rude and sarcastic when speaking to me. He placed me on hold numerous times in a call that lasted est. 30 minutes. After asking him about my order he placed me on hold, when he came back he told me he had to talk to his rep and told me that my order was cancelled. I asked for his name as I was sending a follow up email. Patrick put me on hold again and after a few minutes came back and told me that I was sent an email on the 17th~
I never received that email or I would not have sent this original email and called to follow up.I told him it could have gone in my spam email, but was highly unlikely as I have had several orders since with your company, and that I had looked on my online account last night and it still said it was awaiting shipping. There was nothing on my online account to notify me of any issue.I would be foolish to call your company to ask for status if I had received said email. After arguing with me for several minutes he put me on hold again and after a few minutes came back and asked me to verify my email address. I verified my email address was correct but I never received this email. He stated he couldn't do anything for me. I then asked for a manager.
I was placed on hold for several more minutes he picked up the phone and asked me what my phone number was, I asked him why and this is when he informed me that he needed it for the form he had to fill out. I was forwarded to Chanel a supervisor. I was told by her that my order was canceled this morning. I told her I sent an email last night and I checked my email this morning and did not receive an email. She said I wouldnt have known that my order was cancelled because the email was sent out this morning. I said Patrick told me this "email" was sent out on the 17th and this is ridiculous. She argued with me for several minutes and told me there was nothing she could do~ I informed her I would be RETURNING
est. $450.00 worth of merchandise because of Dooney's poor customer service, she told me that she is sorry I felt that way. Online status on my account was that it was all sent or pending. She still insisted that there was nothing she could do. I again informed her I would be returning everything I bought because of Dooney's poor customer service.
I am letting you know I will not only do that, I will tell all my coworkers whom I told about this website and who have ordered from your company about the poor customer service. I will tell my family members who also have ordered from this website. I will also go to facebook and let my over 5000 friends know what was done and to pass it on to their friends. I will go to slickdeals.net and fatwallet.com and blog to their readers about what was done, and not to order from Dooney and Bourke because they have piss poor customer sevice they may have better luck with Coach. I will also be sure to list poor customer service as my reason for return and to include the names of your team members ~Patrick and Chanel. You not only lost me as a customer when your company delivers piss poor customer service, you have potentially lost so very many more.

It isn't the fact I lost the opportunity to purchase a $20.00 wristlet, it is the fact that customer service did not notify me prior to cancelling my order TODAY. It is the fact that Patrick has poor customer service skills and Chanel is no better when dealing with me as a customer. Patrick said I should have received an email on the 17th and the Chanel said I should have received an email today that my order was cancelled~ which one is it? The only thing the both of them seemed to agree upon was there was nothing they could do about it nor did they make any effort to try to do anything about it. If it was canceled today~ is it because of the original email that I sent last night? I feel I was treated with little respect and that my business is not appreciated nor wanted. Bottom line~ it is the principal of the matter. For such an "upscale" company, you would think your customers who spend hundreds of dollars at at time would receive better customer
service.