Last year I ordered a trial sample of Dormanex through a freebie site, I offered my credit card for the Shipping and handling fee only! There was no mention of additional charges because their website froze. I was actually surprised that my trial offer went through. Within 1 week, I received my trial shipment as well as another box...it was a 3month or 6month subscription, (I cannot recall.) I tried to send it back, but the box had no return envelope nor an address to which I could return too. Well, then in March of this year 2009, a man from Dormanex called me and asked if I would like to continue my membership and her left that info and where to call him back on my cell phone voice mail. I call him back the very next morning because they were already closed for the night, and I reached a man and told him to cancel the order and my subscription. He said that was fine, and did so. He also said that I called in time because they hadn't mailed out my next shipment yet. Whew...I felt very lucky. Then I checked my online bank account and found that again they had charged me $159.35!!! What a scam, they hadn't even shipped out the product, nor were they going to. I called him back on the phone and was unable to reach anyone but a run-around voice mailbox. My cell phone records can show around 70 times of attempting to reach this company! I reached them 1 time in actual person, the Monday a week right after Easter! I explained the situation and assured me that a refund had gone thru and it waould take 4-5 business days with the holiday and all to actually hit my account with my bank. That phone call was in April...It is now June 3, 2009 and I am still trying to reach Dormanex, however, it seems as though their phone lines and internet are both down! SCAM!!!FRAUD!!!

Before I reached an actual person and attempted to reach Dormanex, I was only successful reaching a live person 1 time, and only was able to leave about 15 voice mails. Each night I received a different message such as the voice mail box was not set up, or let me transfer you to an operator, then the phone would hang up! My emails sent to support @dormanex.com were sent back to me as undeliverable, and now there is not a working telephone number nor a working website.

My bank is investigating this and hopefully can recover my money. I too was charged 2 over the limit insufficient charges of $35 each, because of the timing of their withdrawals, unbeknownst to my knowledge.

This letter will also be forwarded to my bank, the BBB of SouthEast Florida and to my states ATTORNEY GENERAL consumer fraud department!

Sincerely, Alicia Litchfield, MASS [email protected]

Called to cancel membership in time frame provided. Charge of 89.99 was deducted from account. This charge was unauthorized.

Same as all of the other complaints! Total rip off! Cancelled got a cancellation # they still are billing me $89!! They get you w/ the free gift, send it all out but include 3 large boxes that are not part of the gift! Horrible nightmare and it does not help! They need to be sued!!!

sends product without authorization charges checking account

This is a copy of my complaint to the Better Business Bureau.
Their info is listed below as is the Dormanex Contact info.

Better Business Bureau
Start With Trust

Complaint Form
Complaint Submitted
Your complaint has been submitted. Your complaint number is: 7331051. The complaint has been transferred to the local BBB to be handled in their system. You may wish to copy or print this information for further reference. Press OK when ready.

The complaint is being handled by the BBB listed below. Please contact them with any questions.
BBB Serving Southeast Florida and the Caribbean (West Palm Beach, FL)
4411 Beacon Circle, Ste. 4
West Palm Beach, FL 33407
Phone: (561)842-1918
Fax: (561)845-7234
Email: [email protected]
Web: http://www.bbbsoutheastflorida.org



Business Information
Name: Life Labs International, LLC
Address: 1001 NW 163 Dr, Suite B
City: Miami
State/County: FL
Zip/Postal Code: 33169-5817



Problem
Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.
1. Primary Classification:
Selling Practices
2. Secondary Classification:
Refund Or Exchange Issues
3. Problem:
I agreed to a free trial over the phone. I asked him if there would be any future charges or if I would need to do anything to cancel this free trial. He said no and assured me they would only ship more product if I called them or ordered online. I authorized a $2.99 shipping fee to my card only! Today I received a shipment notice, I then checked my account and it had been billed *12/08/2008 159.35 I called them and they refused to credit the account. I have since gone online and found numerous other accounts of the exact same fraud.