THIS PLACE IS A BILLING NIGHTMARE BECAUSE THEY ARE DISHONEST! Don’t believe me? Read other reviews of them online. It is the same tune written by many many others. After seeing all of them I regret not doing some research on them prior to going there. God bless the Internet and the information it provides!

After getting one of their add fliers in the mail for a free cleaning, initial exam, etcetera I went to Dossett Dental with my oldest son, after confirming they accepted our insurance and setting an appointment over the phone. I told them I want them to know exactly what insurance covers because I do not want anything done (x-rays) that is not covered; we are just there for a cleaning. They confirmed they would not do that and the appointments proceeded without incident. Now, three months later I get a 'past-due' bill for my son's cleaning for $258!! Aside from the fact I made it very clear before the appointments that I wanted nothing done that insurance would not cover I verified the insurance that they cover 100% cleanings and even annual x-rays. Then on the bill they sent is a hand written note that “If $87 is paid toward balance for the adult dental cleaning the rest of the balance will be adjusted”. Adult cleaning? Only two of us came in and I had a coupon ad that made one of our initial visit cleanings free! Makes me wonder, do they just send bills out knowing most people will simply pay them (months after the appointment) and then also charge insurance? Do they send coupons for free cleanings then charge the insurance (and patient too) after the fact? Something is fishy about any business that doesn’t send a bill for three months and then labels the bill they send as “90 days past due”. After discussing the issue with Matt he said they don’t take the insurance my son has, even though I called and verified they accepted it before making the appointment and then again on the day of the appointment. Oh yea, and they apparently did more work than the coupon covered so THAT is not going to cover their charges either. So the coupon is a scam as well.

Aside from all that, I never had a cleaning done so quick and incomplete in my life. About 2 minutes was spent polishing ALL my teeth and there was almost no time spent working around my gums, the spots I don’t get very well. Anyways I normally leave the dentist feeling my teeth with my tongue because they are so smooth and clean, but I they didn’t feel that way when I left Dossett Dental.