I booked Reading Festival tickets and never received them. I emailed asking for a refund and never received any reply. I called about 20 times chasing fisrt my tickes and then my refund and either there was no answer or they just hung up on me. I have contacted watchdog who are very interested in my story and every else who has been ripped off by the incompetent touts. Finally I contacted my credit card issuer who has now issued me with a refund on the basis of "goods not received". However thats besides the point. My summer was totally ruined because of them and i spent hours worrying and chasing. What goes around comes around in this life and i sincerely hope they get what they deserve.

Ha! This is a joke! I am still waiting for my Kings Of Leon tickets for their gig at the O2 Arena and I know for a fact that they have already been released as my friend who booked directly from Ticketmaster has already received his tickets in hand. So I try to call their "hotline" continuously but there is no answer at all. After about 20 unsuccessfull attempts I finally get through this extremely rude obnoxious little girl who had absolutely no information about my tickets and ended up hanging up the phone on me! If you check their website they have a "beware" section warning people against touts however it is obviously window dressing as they go on sc*mming people. I have contacted me credit card issuer (Natwest) who have told me that if the tickets do not arrive until after the concert then i can claim my money back. However what good is that going to be if I miss my favourite band? This situation is ridiculous and I am seeking legal advice.