Doubleday Book Club
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Category: Entertainment
Contact Information
United States
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Doubleday Book Club Reviews
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jbcomplaints
July 11, 2011
Misleading Practices
Doubleday Book Club uses misleading practices to send you books you do not request or want and to chrge your credit card without you realizing until it's too late. 1) DD did not recognize the extra book I purchased when I first joined as applying to my overall commitment, even though DD itself pushed the purchase specifically to help appply towards the final commitment.
2) The Featured Selections process is VERY misleading and seems set up to take your money without you knowing. You are supposed to get a Featured Selections Email which gives you the option to deline the 2 books offered. However, the Featured Selection actually offers 4 books but only lets you decline 2 of them. You have to visit the website to decline the 2 others, but the Featured Selection email does not tell you that, so when decline what is offered, they send you the other books and charge you for those and shipping and wrapping.
3) In a 3 week period, I not only got the Featured Selection email for 4 books, 2 of which I was allowed to decline, buta week AFTER the email, ANOTHER 2 Featured Selection books were posted to the website to be accepted/declined, and I received NO email!
4) Total cost of this process - over $75 in books that Doubleday misleads the visitor in having to pay for in November/December 2010.
Really, don't get sucked in to the promotion. You will find your credit card charged for books you don't even know have been added to your account as a Featured Selection - you literally have to check the website every few days to make sure you aren't getting something slipped into your account without you being told. BEWARE!!!
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handsome
July 6, 2011
Stay away
This online book club has very limited selection of books. They used a discounted rate to allure me to purchase the membership. But the purchase commitmment policy is not very clear until I learned that hard way. To fullfil the commitment, you have to order books of their own selections, have to be over $9.99 after discounts, etc. So there is very limited selection. The website is very confusing to get the information you need. If you need to call to find an answer, good luck somebody will pick up the phone. I think I won't use this bookclub after I fulfil the purchase commitment.
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Kat Livingstone
June 23, 2011
called saying I did not fill my contract and charged me 58.14
I was called by a company NCOFF and informed I had not full filled my contract and if I did not pay them $58.14, I would be turned into a collection agency. I paid the money on the phone and to this day have not received a credit to order my books as I was informed by Chloe. This was Feb. 26, 2011 and processed March 2, 2011 thru my bank. I have not been able to talk to anyone. I only get the run around.
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CarynMarie
June 17, 2011
Unauthorized Payment
I joined Doubleday a couple of years ago. I received an email reminding me to fulfill my obligation by July 9, 2011. They charged my card $72.00 on JUNE 15, 2011. I managed to finally get someone at Customer Service (717-697-0311) and was told I was sent the wrong date on the email and that it was too bad for me and they would not refund my money or the overdraft fee. They also said they were getting calls like that all day. I told them I would dispute the charge with my bank and they said to go ahead. Really? These people are horrible. If you know a mistake was made, make it right!
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dawn sisk
May 7, 2011
wrong varities of books
how can they expect you to buy books when most of then are nasty, about romance.
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Lid83
April 27, 2011
Unauthorized Charges, Deceitful E-mails
I joined this book club a little over a month ago. It seemed like a good deal and I wanted some books for my children for Christmas. On Dec. 8, I received an e-mail to respond to my featured selections and I immediately declined the two books they had listed: Patricia Cornwell "Port Mortuary" and Dean Koontz "What the Night Knows." On Dec. 9, I received a confirmation e-mail that I had declined my selections, so I believed all was fine. On Dec. 25, they debited my account 42.16 for the books I had declined. I went back and looked at my "confirmation" e-mail, only to discover in the body of the e-mail that two entirely different books were listed ("Crossfire" and "Full Dark, No Stars") as the ones I declined. The books they listed were never sent to me to accept or decline, only the first two were. I tried to call "customer service" and I waited on hold for nearly an hour before hanging up. I e-mailed them also, but have not received a reply. I filed a dispute with my bank and I had to change my debit card number. This company is crooked, criminal, and a blatant scam. There should be some way to shut them down.
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Mary Wacek
March 19, 2011
chg.for books not ordered
I belong to this club and now I see on my credit card, a chg. from them for$41.46. I did not order any books now before this chg took place. I am
not going to accept it when pkg comes, and I want the $$ refunded on the
credit card. can you HELP me?? They are in their office today, but I will
call them on Mon. Mary Wacek [email protected] |
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tommytee
December 19, 2010
removed money from my account...never received books
i ordered books from this company on 11/3/2010. The money was removed from my account. When i sent them an email...they informed me i had no account...yet my bank statement shows that they received payment from my credit card. I cant get anything done...it has ruin xmas for my two grandchildren because they expected to receive the books as part of their xmas gift...
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ljbcomplaint
November 23, 2010
Featured Books / Misleading Processes
DO NOT join Doubleday book club.
1) DD did not recognize the extra book I purchased when I first joined as applying to my overall commitment, even though DD itself pushed the purchase specifically to help appply towards the final commitment.
2) The Featured Selections process is VERY misleading and seems set up to take your money without you knowing. You are supposed to get a Featured Selections Email which gives you the option to deline the 2 books offered. However, the Featured Selection actually offers 4 books but only lets you decline 2 of them. You have to visit the website to decline the 2 others, but the Featured Selection email does not tell you that, so when decline what is offered, they send you the other books and charge you for those and shipping and wrapping.
3) In a 3 week period, I not only got the Featured Selection email for 4 books, 2 of which I was allowed to decline, buta week AFTER the email, ANOTHER 2 Featured Selection books were posted to the website to be accepted/declined, and I received NO email!
4) Total cost of this process - over $75 in books that Doubleday misleads the visitor in having to pay for in November/December 2010.
Really, don't get sucked in to the promotion. You will find your credit card charged for books you don't even know have been added to your account as a Featured Selection - you literally have to check the website every few days to make sure you aren't getting something slipped into your account without you being told. BEWARE!!!
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bby91dol394
November 7, 2010
shady practices
I found out in April 2010 that there was a $125 outstanding balance at Doubleday Book Club on my credit from 2004. The same day I saw this on my credit report I called the number and even though I believed that I wasn't the one who opened the account (I had moved from Oklahoma that year), I paid it immediately. That was 7 months ago. Right after I paid it, I began getting phone calls from a collection agency about the $125. I had PAID Doubleday and then they sent it to a collection agency AFTER it had been paid. In 7 months and more than a dozen phone calls later, I could not get either company to contact the other, Doubleday never sent me a receipt and letter stating it was paid in full and as of yesterday, it is STILL on my credit report as a balance owed. I have contacted Experian to dispute this. And I will make sure I tell everyone I know what has happened to me with this company. And as an added slap in the face, suddenly after it was paid, I got notices from Doubleday asking me to "come back"!!!
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