Doubleday does not count "BookSearch PLUS" books towards fulfilling your 4-book commitment or towards any specials like "Order 2 get $5 off" or "order 2 get one free."

This fact is not at all obvious. I can not find anything on there website about this. I can't even find their membership agreement to see if it is hidden in the fine print.

Worse, they do not disclose when you are ordering that the "BookSearch PLUS" books won't count. They do include a little note on the order page that tells you it is a "BookSearch PLUS" book, but no clue what that means.

As a result, members order "BookSearch PLUS" books thinking they are qualifying for special offers and fulfilling their 4-book commitment when in fact none of that is true.

I suspect Doubleday intentionally hides this information so they can sell more books and pay out less on their advertised specials.

Has anyone else had problems with "BookSearch PLUS" books?

P.S. Here is how Doubleday Customer Service explains all this in an email to me after I inquired why I wasn't getting the advertised credits:

BookSearch PLUS is an additional service available to our members. The books offered through BookSearch PLUS are not selected by our club editors and are not offered to members as club books. Please note some of the differences you may encounter when placing an on-line order containing a combination of club items and BookSearch PLUS items.

1) If your book club operates with a dividend or an incentive program that earns points for the purchase of an item at club price, the BookSearch PLUS items purchased on the web site will not be included in this program.

2) Any BookSearch PLUS items purchased on the book club web site will not count toward your book club commitment.

3) If the book club is running a special promotion that you wish to take advantage of by placing an order on-line, BookSearch PLUS items will not be included in the on-line promotion or sale that the book club web site is hosting during that time period.

I came out of the hospital a month later to find books delivered to me that I did not order and a letter from a collection company claiming I owe money for Books that I did not order from Doubleday Book Club

I phoned Doubleday Book Club and a receptionist name saundra on the phone was so rude, abrupt and unconsiderate to be frank

I explained my situation of being in the hospital and not being able to respond to return the books in a timely manner and to reply back to receive the five books I should receive for joining the book club
(As I am a first time new member) because I was ill and in the Hospital.

Instead of being considerate and customer friendly the receptionist (saundra) simply replied very rudly without letting me finish what I had to say telling me " It Does'nt matter that you were in the Hospital"?

I was so upset, I could not believe I was talking to a representative of a book club.
Then she even whent on ranting that I must listen to her, and it does'nt matter where I was I still have to pay for the books that I do not want
and returned

I don't know about anyone else out there who reads this complaint

But I am from this day making it known what TERRIBLE service, and management of my account with Doubleday Book Club was
I'm sure once my Collegues at work (Nurses, doctors) and family members hear of this
They will for sure stay away from such Terrible services at Doubleday Book Club

And from this day fourth I will NEVER associate my self or family members with Doubleday Book Club