I was called by Douglas Marketing and agreed to have a Kirby representative come into my home and do a carpet cleaning and wood floor buffing for free. This was to take about 45 minutes I was told. The representative was at my home for 4 hours. Yes, he cleaned the carpet but did not do the floor buffing. He spent most of the time with either him or me cleaning other areas of the home - mattress, fans, couches, etc. He kept insisting that I buy the machine that was so much superior to mine. I was pressured by my husband and daughter to buy the machine. The tactics used are very hard sell. Stay for as long as needed until the decision-maker will either throw you out or give in. That is what happened. I did not even inspect the machine after I got the salesman down from $2100 to $1200. For my $1200, he said that he would give me the demo machine which he had only used a couple of times. Turns out the machine is very well worn (I don't know the age). It is very heavy that means that I'm the only one that will use the machine. My husband does not clean and my daughter is 8 months pregnant. I would never have paid that much for a vacuum/shampooer that had been used that much and that inconvenient to use. Beware of the sales tactics used by this company.