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Mary
April 17, 2009
Yearly "Maintenance" of Furnace
Has anyone ever had the problem of Dover Oil coming into your home to do "yearly maintenance" (a product you pay for) on a perfectly running furnace, only to acquire problems immediately after their so called "maintenance"? By this I mean, all is well until they perform their check and clean process, then you wind up with no heat, no hot water? This is what happened to me...more than once. Of course, then one must make a call to have them fix the problem. At this point the problem is suddenly a costly one, and you wind up paying an exorbitant amount of money to have the new "problem" fixed, when you had NO problem before they came in and messed around with the furnace? Seems like a scam to me. Anyone ever experience this?
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September 19, 2007
Irreverent attitude!
Dover Oil Company
239 Dover Rd
Toms River, NJ 08757
(732) 349-1551
www.doveroilcompany.com
I talked to one of the owners of Dover Oil in South Toms River, NJ and received, what I thought to be a price of pumping out my existing oil from my underground tank and then having them remove the tank and dispose of it.
During this process, they were going to place a new oil tank in the basement and connect it up then pump the remaining oil back into the new tank with a filling of the new tank. I had the other owner Robert (Casey's brother) come over and after going over the installation, I asked about the outside tank. He said "We do not remove underground tanks, we just install new ones in basements or outside - above ground. He was very pleasant, but I just could not believe it after getting a price from his brother, so I called Casey and told him that I had a price from him and asked him twice to explain it. He then got very irate and even from the start, I felt like I was wasting his time and I just asked him twice, why I had a price from him to remove the outside tank. His final answer was "I guess I was just screwing with you then." I just could not believe the attitude of this "businessman".
I was looking for a complete fuel oil company to not only remove the old in - ground tank, and replace it with a basement oil tank, but an oil supplier, and maintenance for my equipment. I guess I'll have to go elsewhere. What a difference in brothers! He's the only other one who's been like that. All other contractors (at least 6) have been very pleasant, knowledgeable, and motivated and completable for my business. This was what happened from my point of view, and I don't know why.
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