DR Horton Home Builders

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Category: Home & Garden

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United States

DR Horton Home Builders Reviews

Ltrudell June 19, 2011
Stay away
We bought a newly built house here in Crystal Lake Gulfport MS made by DR Horton last December 2009 and it was a shabby thing.It was very dissapointing. When it rained water went inside our garage?. Good it rained during the warranty period of one year|. Then some of screen windows are ripped;. One window does not have a screen'. The stucco at the entrance of the house is cracking;. So beware check every detail including the inside part of your toilet tank, they put dirty used tank;. I found it lately and I have to brush |.Even the cover of the tank...they dont fit.
Zh1v June 15, 2011
Buyer BEWARE
Very disappointed with the construction of this house.. Quality Control was terrible/. Covered electrical outlets(several)we took photo's of framing and electrical and plumbing in stages, water leaks inside walls, doors that will not close (slowly swing open by themselves, hinge pins missing), shelves in cabinets NOT level and falling away from wall, paid for upgrade carpet, received cheap grade and hollow spots under wood flooring, insulation in walls upstairs constantly falling down, bathtub fixture loose and wobbly, recessed ceiling light fixtures falling down, I could go on?. We sent registered, certified letters to D R Horton office advising and requesting them to remedy these problems.. We NEVER received a single reply:. During the final inspection we were unaware that we had to shake every tub fixture and open and close every door or inspect every cabinet for junk construction'. We will NEVER purchase another D R Horton home again". Buyer BEWARE...
Aries Mom May 6, 2011
Haphazard, Unprofessional, simply not a quality organization
I wrote a contract with them in July for a new construction SFH in Mitchellville, MD. Part of the steps they go over in the pre-buying and pre-construction meeting are that you receive a Pre-Dry Wall and Pre-Close Walk thru. Long story short they never gave me the Pre-Dry Wall Walk Through and though they apologized for their mistake they weren’t willing to make amends financially or by allowing me to shift my contract to begin construction at a new Lot. Their reason – the Pre Dry Wall Walk Through was not written in the contract so they were not required to provide it.

I selected DR Horton because they were less expensive and offered more for their price. However you get what you pay for, they have a lot of complaints against them online and with the BBB. If you select them make sure everything is in the contract, get in touch with the local county inspectors and make sure they know you and your Lot # and engage with them periodically (you’ll need to call the county inspector office to find out who is assigned as DR Horton will not release this info), make sure all of your option selections are completed way ahead of time and the pricing for each is completed accurately (they made a ton of mistakes with me and even after several changes still had errors when I walked from the deal). The best advice I can offer is to pay a little more and purchase a home from a builder that’s invested in quality and your experience as a buyer. My opinion -DR Horton operates like a minimally funded Mom and Pop builder.
Kalexander122 February 17, 2011
Sold it to me but won't support me
I purchased a brand new home in October 2010. As soon as the weather changed, the windows had and still have an unusually large amount of condesation. Mr. Kropp with DR Horton came to my home in December and said that due to the paint being new, that would cause some condensation and that it would get better over time. After he looked at how severe it was he did make the comment that is was a little more than normal and that they would monitor it.

It is now February 10, 2011 and the problem has only stayed the same or gotten worse in some rooms. Window seals are now molding. My bathroom wooden seal is startin to show separation because of the condensation being so great that it puddles in the left side of the window about 3 inches wide.

I placed another customer warranty complaint and Mr. Kropp decided to rescend on fixing my porch rails, my broken bathroom tile and only stated that these things along with the window condensation problem is not covered under warranty. This informtion was given to me by a customer service rep name Gayle since he could not call me himself with this change of information. I did ask for him to call me about this since she had nothing to do with it. I believe she told him and I am still waiting to hear from him.

The manufacturer of the windows is General Aluminum. R U HAVING THIS PROBLEM? PLEASE LET ME KNOW. I have pictures that I can email to anyon wanting to see the problem...HELP!! DR Horton won't!
Blossombell February 15, 2011
Use cheap sub contractors
I live in a compex DR Horton built in Albuquerque NM and are only 6-8 years old. As with every pre inspection before signing and moving in, everything was wonderful.As with alot of these I have read, everything starts falling apart just after the warranty runs out. The subcontractors DR Horton used for the window installation, I do wonder if they knew what they wer doing to begin with. the windows dont close properly (all the way down), so you can lock them, some safety feature huh? It also leaves cracks at the bottom of the window so that you have to tape them up to keep the heat in and the cold out.
Slv October 25, 2010
Poor quality
D.R. Horton, "America's Homebuilder" builds poorly constructed and finished homes. Period. They were sued by our neighborhood for installing inadequate water barriers and siding in the PNW, where it rains a third of the year. The siding/vapor barrier was replaced on each home at DR Horton's expense. I will never buy another house built by D.R. Horton.

I am currently upgrading most of the hardware throughout my home, and I'm quickly discovering that DR Horton furnishes their builds with whatever was on sale that day. Hardware is mismatched throughout the house - brass doorknobs, pewter (and horrendous) lights, chrome faucets.

The plumbing is despicable. They installed Pex tubing with a manifold located in the downstairs storage closet. They did not bother to install on/off valves at the sinks and toilets. That means you have to empty the storage closet to get to the individual valves on the manifold. The manifold they installed uses cheap plastic valves that freeze over time, making it impossible to turn off the water. The penetrations in the drywall are sloppy, grossly over-sized and are not lined up with the fixtures.

The fixtures they furnished are cheap and poorly installed. The light fixtures in the bathrooms are off-center be several inches, which means that when the homeowner (me) wants to upgrade the mirror, light, and faucet nothing lines up. The pedestal sink in the powder room is off-center several inches, as is the toilet. The pedestal sink is a two-piece design (base and bowl), and the bowl is not even close to being level.

The cabinets are flimsy, cheap, and ugly. I decided to cover the ugly honey-maple cabinets with white paint, but quickly realized this is like putting lipstick on a pig. The cabinet doors do not line up. The cabinets are made from MDF and some other imitation wood. The center of the doors are 1/8" thick. The tile used in the bathrooms and kitchen are ugly - off-white with a hint of peach. All of this will need to be replaced at some point.
James October 10, 2010
Undersized air conditioning unit!
DR built a home in Ft. Worth, Texas (Bar C Ranch) with an undersized air conditioning unit. Put a 3-ton in a 1800 sqft home with 11' ceilings. Would not cool below 81 degrees on a 95 degree day. Made all sorts of excuses trying to get me to continue the closing process. Forfeited deposit and walked away before it became my $8k replacement problem.

BEWARE - BUYER BE DAMNED. They will assume you are an ignorant *** and say anything and everything to you to get you to close, when it will become YOUR problem. DO NOT DEAL WITH DR HORTON HOMES. They may b the countries largest homebuilder, but they are definitely not the best. Try min thickness drywall, sloppy installation of plumbing, other shortcuts I noticed.
NasH78 December 24, 2009
Bad service
I was a first time home buyer. I was in search for a new home. I looked outside of the houston area where dr horton offers a good selection of nice new homes. I entered the model home to be greeted by the sales rep. We looked over floor plans. I found one I liked, I told him I would be very interested in this floor plan. I had already seen the inside at another community.Asked that he contacted me in the next couple of days, you know just a follow up maybe talk financing or see if I made a decesion. I never received any form of contact from the sales rep, not even a email.I guess the rep. thought I couldnt buy or get approved for a loan. Well I ended up buying a all brick home with a different builder, and had no problems getting approved.I was just kinda suprised that I never received a follow up call from the rep.
RadO71 November 25, 2009
Be careful
DR Horton Builders throws up houses in a 2 month period, they come in like gangs, line the streets, damage vehicles, illegally steal water to saturate the ground to plow and don't own up to their responsibilites. For anyone with complaints of any matter concerning this company, please contact Ms. Ford at the address or email address below. Unless everyone gets their complaint on file, nothing will be done and more innocent home owners will pay the price.
Nikki123 February 21, 2009
Stay away!
DR HORTON has been an absolute nightmare for my family. Imagine this, we moved into our so called new home in July 2004. We thought it was a great price for the size but we did not know any better. On our 30 day warranty, our hardwood floors started to rise off of the floor do to moisture. We were told that there was no moisture. Well one month later black mould appeared in the same area. They came out to so call fix it ripped up my floors in that one area and claimed that the problem was fixed. Of course 2 months later we noticed that not only in the same area was problems that all over the house the floors were rough and moisture was getting in. they came back out again ripped up my floors all over the house and patched them back up. Think I am finished, yeah right. We happened to go to our third floor that we do not frequent often, and guess what. Leaky roof and water and caved in the ceiling. One of the outside pipes was never insulated to water was accumulating in the ceiling and we did not know until it caved in. Yes they had to rip my ceiling out and make another mess. Oops back to the floors. Of course about 4 months later floors peeling and of course I am crazy. Opps forgot to tell you that I had hot water coming out of my toilet and outside faucets due to faulty plumbing. The list goes on and on. They suck. In addition to going through all of this mess with DR HORTON, we have a daughter with cancer.

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