I contacted Maria at Dr. Move four weeks in advance for my recent move. I requested Saturday morning- 8 a.m. February 26th and sent back to Dr. Move the completed Contract. I did not hear back from them, so I sent an email to Maria requesting confirmation of the date/time. No response. A few days later I sent another email. No response. Then I called Dr. Move four days before my schedule moved. Spoke to Amanda who told me “yes we have down for Saturday 8am”.
Then the afternoon before my scheduled move, Maria called me to “confirm Saturday at 1pm”. I said “No this is not what I requested; I need you here at 8am”. Maria then informed me that because I didn’t put down a deposit they could not guarantee the first move of the day. This was the first I was hearing about it!! and I now had scheduling conflicts with DirecTV, the Cleaning Company, and the Internet provider’s scheduling.
Then she proceeded to start arguing with me in a series of emails telling me that she did inform me about the deposit and that it was my responsibility to look over the documentation. ARE YOU KIDDING ME? If I had known about this deposit requirement, I would have gladly paid it.
Then the day of the move she called and told me that the movers would be here at 1pm, well the movers didn’t showed up until 4pm!
I had to reschedule everything, including taking a day off work on Monday, which cost me $480 in lost wages.
Neither of the owners of Dr. Move bothered to respond to my request to discuss their handling of my move.

DO NOT USE THESE PEOPLE...

They are wonderful on the phone when your arraigning the move but that's where it ends!

They showed up an hour and a half late. The "professional uniformed movers" and "new clean equipment" consisted of three men who didn't speak English one of which had on a Dr. Move t-shirt - his uniform, I suppose. They showed up with a nice 26ft trailer with logo but pulled by a beat up old truck. Seriously, it had holes in the side.

It took 8 hours to do a job that should have been completed in 5. They damaged furniture but have no idea how it happened (they dropped it, that's how it happened). One guy tried to carry a 6' x 4' chest of drawers down a flight of stairs by himself resulting in a big hole in the wall. Fortunately, the wall caught the furniture when it fell or it would have crushed him. All of the furniture didn't fit in the 26' trailer, like I was told it would, even though I had already boxed up and moved everything that would fit in a box. They piled rugs, etc. in the back of the beat up old truck and hauled it down the highway like a bunch of gypsies.

It took them over an hour to drive the 5.4miles to the new address (which they billed me for). The foreman/driver told dispatch that I had written the address wrong on the contract (I checked the contract after he arrived - the address was correct).

I paid and they left. Two days later I contacted Dr. Move to let them know that they had misrepresented themselves but was told that it was a matter of opinion.

I wasn't interested in filing a claim for the damage or overcharge because I didn't think it would be worth the hassle but since I was met with such confident disdain I went ahead and filed the claim and will follow it through. I also intend to let anyone who will listen what I experienced with this pitiful company.

Update - now they will not return my calls.