Dr Petra van der Merwe

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Category: Services

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United States

Dr Petra van der Merwe Reviews

Sluser February 10, 2011
Definitely not client orientated service
I went for a quotation for orthodontic treatment and accepted a quotation indicating treatment time of 20 - 22 months. Talking to a number of friends who have had braces I realised that this might become longer than originally estimated but never expected more than double the quoted time with still no feedback or commitment regarding the final date for removing all the braces.

I asked for feedback on numerous occasion however the only feedback I ever received was when I demanded time with the docter herself and she took the time in her busy schedule to again make promises which she couldn't (or wouldn't) keep.

Not only is the feedback bad, but the general service is terrible and there seem to be no consideration for the clients. Even though appointments are made months in advance it is not honored if she decides last minute to go on leave and I am contacted at the last minute to reschedule.

This is totally unacceptable service and from a professional I would expect better. I can understand that the 20 months may become mabe 24, but more than double the original quotation I find unprofessional and unacceptable. I would definately not recomend her if you expect feedback.

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