Dream Products

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1 stars
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Category: Websites

Contact Information
412 Dream Lane, Van Nuys, California, United States

Phone number: 818-773-4233
www.dreamproductscatalog.com/contactus.cfm

Dream Products Reviews

August 19, 2008
hard to return product/not satisfactory
The clothing I ordered was way too small. The instructions to return said to put it in the original packaging, however, the packaging had to be cut open to get products out. I tried to send it back but postal carrier refused to take it. I tried to call but the customer service had me on hold forever, on my cell phone. They have no toll free number to call so I had to use cell phone. I hung up and gave up after a long wait. I guess I will just chalk it up to experience and throw away the stuff I can't wear. It will cost me as much to send it back as it did to order the product. Never again will I order from a catalog company who doesn't have a good return policy.
August 13, 2008
did not receive merchandise
Ordered double security zip around fan wallet $12.97 second one free in April. Check was cashed and still no merchandise.
August 7, 2008
Never Received Merchandise
Never received ordered merchandise. When I try to call, the phone is always unanswered. The phone constantly says "I'm Sorry."
July 30, 2008
Anti-Artitic Glove
Ordered about July 1 You returned my order, because I didn't specify, Male or Female. Returned the corrected paperwork, immediately. Where is my order.
July 28, 2008
no delivery
hecks been cashed. No product
July 24, 2008
Research before you buy
This is not really a complaint... but rather some information about this company that may help some people. Before you buy online... or even at your local store... you should always do some research on the product and the vendor to get an idea of what issues other customers are having to deal with. With the internet so full of information, this is a much easier task than used to be.

The BBBOnline rates this company "A". There have been complaints registered... but they ALL have been taken care of. You can see the report here: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=13139645&sm=

If you check on some other online vendor and can not find anything... try going to http://www.godaddy.com and see the WHOIS information listed for that website. It generally has a phone number and/or email address to contact someone.

Good luck to you all.
July 24, 2008
Response to complaint
I am the Vice President at Dream Products and was very distressed to see the complaints listed here. We ship thousands and thousands of orders every day and recognize that occasionally a mistake will be made. However, each and every one of our customers are vitally important to us. Anyone who is not satisfied should call our customer service dept TOLL FREE at 1-800-410-2153. You may also email me directly if I can be of service. Without addresses, I am unable to check the various orders listed here, but I was able to find at least one of them. The order was rec'd 6/10 and shipped on 6/17. We ship through the post office so occasionally it does take longer then a week to arrive. This person had simply not allowed enough time to receive the product before posting their complaint. If you have not rec'd your merchandise, or are unhappy with any service provided, please contact us. We understand that our customers are what makes our business so each of you are very important to us.

Thank you,
Linda Denninger.
July 15, 2008
not received
never received bathing suits
July 13, 2008
Order not received
On 6/14/08 I sent in an order for 2 pair of Anti Arthritis Health Gloves, I have not received them as yet. Beware people!
July 12, 2008
Did not receive
Sent an order and a check on 6/24 as of 6/30 check was cashed as of 7/12 I have not received the product. it is the health glove. Please call me to let me know.

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