Dreamland Jewelry

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Category: Lifestyle

Contact Information
Wisconsin, United States

Dreamland Jewelry Reviews

jbroars April 28, 2011

Sterling Silver Bails

Defective Merchandise! I was sold defective sterling silver bails in Nov. '10. I didn't find out they were defective until customers began asking for repairs on jewelry they bought from me in February and March. In late April I checked all the remaining bails and discovered all of the bails had a crcak in the top loop. When I called customer service I was told it was just too late - after their 60 day return/exchange date and there was nothing to be done. I expained this was about defectively maufactured bails and shouldn't be restricted to the 60 day rule... it wasn't just that I didn't like them or they were the wrong size or color. I asked to speak with his manager or someone higher up and was repeatedly told that he was the only one I could talk to. After a few go -rounds (and I still couldn't believe there wasn't someone else to talk to), I was hung up on and my phone number was blacklisted so I couldn't even call back. Their necklaces may be nice but don't trust their jewelry components!

RadO71 November 2, 2009

Do not buy from them

I placed a trial order with this company, the same time I placed an order with two other sites. The order coming from across country arrived before I even received a response to my email from Dreamland!! It took 7 days before I even received an email from them in response to my request for status on the order. And the email I received was to inform me that one of the items on my order was out of stock!!! The order finally arrived 7 days later. 14 days to receive my order. By the way, I am in a NEIGHBORING STATE. Yes, you heard right. Calling them on phone was a nightmare. It took forever to get a live person, and each person I spoke to sounded like they were reading a script and none could tell me whether my order had left, or what the status was. They claimed that it takes 2-5 days for shipping. And supposedly that meant 2-5 days BEFORE goods are prepared for shipping. BS!

To add insult to injury, I used a promo code for free shipping and still got charged for shipping! I kept emailing them to clarify and was just given excuses about the order with the missing item was too small to qualify for the promo code when there was NO STIPULATION about order size when I received the promo code.

WILL NEVER BUY FROM THEM AGAIN!