I ordered 6 dresses from www.dressbuilder.com for my wedding on July 29, 2008. It is now March 23, 2009 and I'm STILL missing one of the dresses.

I called the owner, Susan Jones, and she said she'd check on her. I never heard from her again. I emailed her several times, only to receive no reply. I called her on her cell phone at least once a week, and she'd ignore my calls. Today I finally got a hold of her, and she hung up on me as soon as she learned it was me.

As for the rest of the dresses, the workmanship is shoddy. My mother's dress needed serious reinforcing and alterations from a local seamstress, and my mother in law's dress was cut to fit me, not her. All of the dresses arrived crumpled up in a plastic bag (one came stuffed in a walmart bag, with THAT bag stuffed into an old, dirty, torn blue plastic bag with a UPS label slapped on it) and smelling like cigarette smoke.

I had originally ordered most of the dresses in a dark forest green. When months go by, I call to find out what's going on, and I'm told they had already made the dresses but realized too late that they were the wrong color, so they were selling them on eBay and starting over with a different fabric. I asked them to go ahead and send me fabric samples, if I could work with the color they had made them in I'd just change my wedding colors to that. I never received anything, so I finally asked them to just send me one of the dresses. Remember I had been told they were already made.. it took WEEKS to get the dress because they had to MAKE IT. When I went ahead and approved the color (partly due to desperation, my wedding was around the corner) instead of sending me the dresses right away (which they should have, if they were already completed) it took another few weeks.. because the dresses were STILL BEING MADE. Susan Jones had told a flat-out lie about their having already made the dresses. They had been sitting on the order for almost six months, and I STILL haven't received the sixth dress.

Today I filed a complaint with the Internet Crime Complaint Center (www.ic3.gov) I suggest if you've been ripped off by these people, you file one as well. People like this have got to GO.