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Mary Pedroza
February 18, 2011
not ordered/not authorized
I did not order any thing from Dri Trend Micro. I need this $68.14 charge reimbursed on 02/14/2011 on my bank account.
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Bill Sherman
February 8, 2011
billed twice for a product I didn't order
I was billed on 10/02/10 for trend Micro that I did not order.
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Lhasalover57
January 29, 2011
Gharged without permission
I was charged $44.95 for a renewal I did not want. I did not authorize.
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Dan Talbert
January 19, 2011
auto renewal scam
Trend Micro kept charging me annual renewal fees three years after I cancelled my subscription to the service.
I didn't catch the renewals in 2009 and 2010 (44.95 each) but I caught this year's charge of 62.95. I called to have them all refunded and was told they could only refund from 30 days. So they refunded my 2011 charge and referred me to the sales dept to talk about the last two years.
I called their sales dept and found out that the first person I talked to who refunded my 2011 renewal fee didn't even cancel the auto renewal. That was the whole problem in the first place! The sales dept refused to refund my last two years worth of fees and blamed me for not reading my credit card statements in a timely manner. Oh I see, you send me countless emails asking me to renew my subscription and when I don't, you charge me anyway. Now you tell me it's MY fault because I didn't check my credit card statement soon enough to catch them! Why send emails asking me to renew if you just renew it yourself automatically?!
Is there any way I can recover my money from them?
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TJ Replacement Windows
January 12, 2011
Unauthorized Credit Card Charge
They are taking forever on the phone to reverse the charges for support I didn't ask for or receive. They told me that all of their Auto Renewals go through Digital River out of Minneapolis, the local # for Digital River is 952-646-5980. I am making Trend Micro work on my refund, hoping not to have to make a call to Digital River.
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l wilfert
January 7, 2011
UNKNOWN CHARGES
Transaction date 8/27/2010 for $47.76 and 12/25/2010 for $74.32 were unauthorized charges...I have NO idea what this is for and would like them credited to my account!
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tyner311
December 28, 2010
Unauthorized charge
I was billed for this virus scan and I did not authorize it. Please credit my account immediately. I have not used this virus can in almost 2 years. I did not authorize this please credit my account. I have already contacted my bank about this unauthorized charge.
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Denisa McDaniel
December 22, 2010
wrongfully charge
I was charged on 12/17/2010 $62.95 to my Visa Debit card. I did not order this and I would like my money put back into my account. I did not authorize this at any point and time.
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Catherine Dalton
December 15, 2010
triple billed
I have no idea why i have been billed 3 times for this product
billed Nov 6/10 $74.18
billed Nov 15/10 $74.61
billed Nov 18/10 $6.48
bill Nov 18/10 $60.25
Please adjust this mess asap, needless to say how disapointed I am with this.
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Margaret Betts
December 13, 2010
charge to credit card
A charge of $50.35 was placed on my Bank of America credit card on Nov. 17, 2010 (posting date). I did not order this product; I do not use this product; I do not want this product, and I do not need it either. How can I get the charge revoked?
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