I was charged on 11/07/08 for the Norton download of a Norton anti-virus program, but it did not download. Again, on 11/9/08 I tried to download the same Norton anti-virus program which was complete. Therefore, I was charged twice for the same anti-virus program. The nos. are 24692168312000887155670 for $69.98 and 24692168314000108459735 for $69.98. Therefore, I was charged twice for one Norton anti-virus download. I would like my credit card to be reimbursed for the second overcharge of $69.98. These nos. are on my credit card statement.