My virus protection program with Trend Micro expired 11/10/10. I forgot to renew it, so on 11/29/10 I removed it from my computer and replaced it with protection from another company. I called TREND MICRO and told the representative what had happened. She said that the company would remove the charge from my credit card bill and would send me an agreement by email for me to sign. She said I was on automatic renewal. I told her I had never been informed of any automatic renewal and that I want no more charges, that I already have other protection from another company.

I never received the email and never received notice of cancellation so I contacted my credit card bank. They say I must deal with them directly, but after doing a Google search, I can find no address. This is evidentally a tactic to keep people from canceling their automatice renewal. I have learned that a LOT of people are having this problem with the company. Can you help me? I want to send them a written notice via the USPO, but am very frustrated with finding an address. I would appreciate any help you can give me.
Harriet Streets
[email protected]
Thank youl
Harriet Streets

Company billed me for $76.77 on my credit card for software I do not have or want. This needs to be taken off my credit card. But there is no way to get in touch with this company. Left messages on answering machine. This company is not to be trusted.

I have received two(2) charges from DRI*Trend Micro. Both charges are on 11/08/2010, the first charge is for $7.95 and the second charge is for $63.95. This totals $71.90 of which I received nothing, ordered nothing nor asked them to send me anything wether material or service. Trend Micro needs to reimburse me ASAP, as this constitutes fraud and is also against federal laws since it crosses multiple states. This issue will be brought up to both the state general's offices as well as the fed's to help resolve this issue.

I was billed $39.95 for a purchase I did not authorize-I have cancelled the service a few years ago-The charge was on.my Citi card credit card-Julian shapero 4008 woodstone way louisville ky 40241

$35.95 was billed to my account by DRI* Trend Micro orderfind.com MN that I DID NOT approve. I would like to be refunded this money asap. Thank you