I recently set up an auto pay option with Drive Financial.

I noticed that the money was not coming out of my bank account, I called for three days after, to question the reason why no money was taken out of my account, I was told by three different reps that the loan was paid for the month, even the auto line reflected a payment received.

In the meantime other bills were deducted from my account, I called Drive Financial on the 20th (my payment was due on the 17th) and advised that I was paying with a visa card, and explained the situation. Now this month again it is two days later i call, and explain what happened last month, first the rep reads off three different payments that were made for last month? Puts me on hold, then explains that they went into my account last month and the account could not be found. And that they took me off auto pay! However they had always accepted my payments from the same bank account months before via check?!?! I was told that i was taken off the auto pay for "awhile:, the rep advised that i may make a payment with my debit card with a $12.95 fee (oh wait isn't that the same card linked to my account?!!!) or send in a check. Well I am sending in a check for my payment to avoid the payment fee. Really a fee for paying my bill? I advised the rep that i would not want to be hearing from a collector as all this is on record and I will be making my payment...the kicker...she said the calls will not stop until they get my payment. My payment was due on the 17th and today is the 19th...really? I can not wait until my credit is in better standing and i can go with a reputable lender!

Drive Financial repoed my car even though I was sending a payment in every month, being laid off and struggling to pay living expenses as well. I was constantly harassed by phone calls.Drive Financial has a truly bad reputation according to the tow truck driver that picked up my car. I will never have any business with Drive Financial in the future by my choice not their choice. I will tell everyone I know never to finance with Drive Financial. They have a terrible customer service policy and claim to not have a hardsip department. Poor Drive Financial Ha!

In early 2008, I was out looking for a vehicle. I stopped by Bill White's Hyundai of Russellville, AR. We (my fiance and I) test drove a couple cars and then they brought us a brand new 2007 Sonata that they needed to get rid of. We test drove the Sonata overnight, and really liked it. We went to the dealership the next day and told them we wanted the car. With a sale price of $19, 000. We had no credit and no co-signer, so the dealership decided to pull a couple strings to get a deal worked out for us. We were told that if we would make a $2, 000 downpayment, and accept high payments (625/mo) for the first year making every payment on time, we would definitely be able to refinance and be looking at payments around 325/mo. This deal was also to include sale tax being paid. After a couple hours we signed for the car, and drove home. That next week, I went to get tags on the car the the revenue office. Everything was going fine, til the lady behind the desk put our shiney new plate on the counter and said very delicately "That'll be 2200 bucks" I just stood there and looked at her knowing she was joking. turns out, they didn't pay the sales tax, also turns out that part of the contract was removed prior to us returning to finalize the deal after the test drive. After driving for 30 days without tags, and not having the money to pay to get them, as we were paying $625 for the car, it found a nice resting place in my front yard. Months went by and we made every payment on time, while saving for tags. 10 months into the payments and about $6, 250 plus the $2, 000 down I contacted Drive to ask about refinancing. They very generously disclosed this little factoid..."WE DON'T REFINANCE"..I asked to talk to a supervisor, which probably really meant I was bounced to the next cubical. Everyone I talked to told me the same thing. I was really pissed at this point. After paying 625/mo for 10 months with the promise from the dealer of being able to refinance we still didn't even have tags and the car had only 3, 000 miles on it with one oil change. I went up to the dealer to yell at someone, to my surprise however, I learned that the whole team that was there when I purchased my car had been fired because of the way they were conducting business. The new supervisor was very friendly and tried to do everything she could to get me financed by another company. However, even with building our credit scores from 0's to 700+ we couldn't be refinanced because the original loan (625/mo for 60/mo) came to almost 40, 000 which was twice the value of the car. I also found out that they got us approved by saying that we were married. I immediately stopped making the payments and received harassing calls from Drive Financial on a daily basis. Everytime it would be a different person and by this point I was tired of talking serious to these people (and explaining the above story EVERYTIME, with each person saying "um okay sir, I'll make a note of that on your account") and took on the "sarcastic asshole" persona. The last lady didn't like this and said "Sir, if you don't make your payment's we will come and take your car." I said "F*ck it, the car is yours just come and get the piece of sh*t" she replies with "sir the car isn't ours, the collateral is"...I finished with "The car is the collateral you stupid B*tch! and hung up. A year later, I walked outside one morning and the car was just gone. No one knocked on the door to ask for keys, no phone calls, no letters to this day. All I know is the dealership where we purchased the car is now closed down. Waiting to get a letter saying they're dragging us to court.

I am a business owner with a nationally known insurance company. My office has been receiving harassing phone calls from Drive Financial, we have explained to the collector that the person they are looking for does/has not ever worked in my office. We continue to receive harrassing phone calls weekly. We answer the phone and get hung up on, they call repeatedly within a few minutes. We have gotten to the point when their name comes up on our caller ID we do not even answer the phone. What part of we do not want you calling our office any more is Drive Financial not getting.

I obtained an auto loan through AAA and a local bank. It was eventually sold to Santandera which is operated by Drive Financial. Recently I have been about 35 days late on the loan due to my husband's deployment (army/military) to Iraq and our loss of income. I have been working hard on the finances and catching up and the fact that payments are being made and the time frame between payments is closing in is evidence of that.

Each time someone calls to collect information regarding the late payment I need to re-explain my situation. It is tiring and futile. I have asked again and again that they record the 'story' so that I not need to re-tell it! I understand that they need to call, but this is just getting ridiculous. These people have no compassion. When I am asked what my reason is for not paying (!!! do I 'owe' them a reason????) I have begun to ask what the last person recorded as my previously stated reason, and it has NEVER resembled what I said!

Last time I spoke to the company (last week), I asked to speak to a manager. The manager used a rude tone of voice and demanded that I call in 10 days and inform him of a plan of payment. I asked him if he wanted me to call him even if I didn't have the money to pay...???? because that would mean I did not have a plan of payment. He said that he did not care what I had to do...borrow the money or whatever...that I needed to pay the bill. I'm talking a month behind here on a 6 year old mini van! Holy cow! I told him I had no intention of borrowing money and I was wondering if he wanted me to call him in 10 days even if I didn't have the money...he became livid and gruff and told me that i was being difficult, etc. Oh, he was very very angry. I told he the fact that he was demanding payment, and that the fact that his people were calling me and expecting me to re-explain my situation time and again was harassment. This didn't seem to phase him.

At any rate, I did set up payment. He agreed to waive the late fee as there HAD been an error on his company's part due to their putting in the wrong bank acct #...but alas, I checked my bank acct today, and I was charged a late fee anyway. go figure. I will call the company tomorrow and see if I can get it waived, though I am sure I will only be met with more hostility. Not a fun company to work with.