I bought a car from drivehere. I gave 500 down, and 200 for in insurance. I had my car about one month and 3 weeks before it broke down. I had drivehere tow my car to their shop in norristown. Were I notices that the people fixing the cars was not real skilled on what was truly wrong with my car. At this time the guy who towed my car. Asked me if this was a repo. And at this time I told him no. When I fanilly got driveher. On the phone they had my car under a repo n put it on my report has that. They kept the car for 10 days and said they fixed it. But they didn't and they never took it off of my report. Then 2 1/2 weeks later it broke down in the middle of me doing a u-turn and the wheel locked up on me and I couldn't drive no more. It took drivehere about 5 days to pick it up. Then they said I had to pay my monthly payment n pay to fix it. When it was their fault. Now the got that same unsafe call on their lot. Still to this day. I talked this one women who said if she will take it to another shop. And fix it right if I wanted it back. They called for 4 months after that asking me if I still want this car. I do have records of everyting.

I am writing this letter to express my total dissatisfaction with Drive Here. I purchased a 1995 Nissan, Altamia in September of 2007.

I will start at the beginning and work to my present issues as of Saturday 10/9/2010.

1) When I first purchased my car from Drive Here, I was told the car would cost me $50 a week. I told the sales rep that I wanted to purchase the car. At that time he informed me he made a mistake and the car would be $60 per week. He also informed me that All Drive Here Loans were for 2 and a half years. I was excited about purchasing the car and really paid know attention to the paper work. Approximately a two years into my loan I realized that my loan was for almost 3 and a half years. A blatant LIE but I accepted it since I had not read all the loan papers at the time of purchase.

2) Two days after I purchased my car the engine light came on. Drive Here sent me to Car Vision, for the repair. They kept my car for three days and when I was driving home a hub cap came flying off my car. I immediately called them and was given a hard time; I was told it was my problem. (They did finely admit and replace the hub cap)

3) I have always maintained the necessary car insurance that Drive Here requires. Every time, I have submitted my insurance declaration when requested, and EVERYTIME Drive Here contacts me two or three weeks later to tell me I have failed to do so!!! This has happen at least 3 times.

4) In October 2009, I was contacted by a fix credit rep from Drive Here. I went in and signed up for their program. They informed me they would have my credit at 720 within a year. They sent out 1 set of letters and my credit score remains at 593.

5) I received a notice from Drive Here in May or June of 2010, asking me to come in to Drive Here (new facility) and set up automatic payments. When I arrived there, and after the woman had finished with her 5 minute personal phone call. She looked and talked to me like I was from another planet and stated she didn't know what I was referring to. I left very unhappy.

6) Last of all, and most importantly, I have had nothing but PROBLEMS with Drive Here's service department. I have never had a good experience with anyone there. I have taken my car there 3 times for inspection and a number of other times for maintenance issues. Every time I have made an appointment to get my car inspected they have kept my car for days and days they never called me to inform me of any delays. The only way I find out about the status of my car is if I call them (and go on hold for 15 minutes) or go there in person.

7) As of today, Saturday 10/9/2010 my car is still at Drive Here's service dept. I dropped of my car (by appointment) to get inspected on Thursday 10/7. I was told it needed front and rear sway bars and rear brakes, for inspection. I asked if that was all it would need for inspection, and was told YES. I was also told it would be done that afternoon and they would call me when it was ready. I RECEIVED NO CALL AT ALL!! and had to walk home. On Friday morning I received a call from the service dept. informing me that my emergency brake cable needed to be replaced before my car could be inspected (another 60 dollars). When I asked about why I wasn't told about this on Thursday, they simply stated they didn't know about it then. I informed the people at Drive Here that I had to have my car by Friday afternoon, I was told that should not be a problem and that someone would call me when it was done. At about 1:30pm I and still not received a call from DH, so I called them, after being put on hold 3 times and after 25 minutes I actually got to talk to a person. I was told they would be unable to get a brake cable for my car until Saturday. When I asked why I had to call them, to find this out I got no acceptable response. I was then told they would do there best to get me a loaner vehicle and that they would call me back later Friday afternoon, AGAIN I RECEIVED NO CALL. Now Saturday has come and gone NO PHONE CALLS AGAIN, but I stopped in there about 2:30 today so that they could inform me that they couldn't get my emissions test done, they also stated that they hoped to have it done on Monday, "maybe".
My car was finally inspected and returned to me around the
22nd of the month.
In late November Drivehere called to ask me if I had one of there loaner cars from October, apparently they lost one.

On December 28 my car was hit while parked and totaled out.
Drivehere.com would not respond to my insurance company and actually hung up on them. When they finally got around to issuing the letter of guarantee it was for all most twice what was actually owed on the vehicle. When Nationwide told them it was to much money, there response was “send us all the money and we will give Mr. Bartsch the difference.