DriveTime

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1 stars
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Category: Automotive

Contact Information
Phoenix, Arizona, United States

DriveTime Reviews

November 18, 2008
Fraud and cheating
In September 2004 I purchased a 2002 Chevy Cavalier from DriveTime. The vehicle was way over priced but considering the fact that I had less than great credit and very little money for a down payment, this was my only option because I needed a dependable car to make it to work everyday... I was in jeopardy of losing my job at that time because of an unreliable car.

So... I continued to make bi-weekly payments of $194 for the next 14 months. In November 2005 my car was stolen. I reported it to the police; 2 days later it was involved in a high speed pursuit. The car was badly damaged and towed to a lot. When I went to the lot to pick up my car, they told me my bill was near $600. I did not have the money then so I could not take my car. I notified DriveTime of the car being stolen and provided them with a copy of the police report and the location of the car. I told them I would honor my lease contract and continue making payments and I made my next payment for the beginning of December.

Approximately 2 weeks later DriveTime notified me that they had picked up my vehicle from the tow lot and were placing it under repossession. I received a letter in January 2006 that my vehicle was sold at an auction for $50 and I was obligated to pay the amount still owed on my loan, somewhere around $9000. How could DriveTime repo a vehicle I was still making payments on, and then without my knowledge, sell it at an auction for $50 and send me a bill for the difference??? AND - Aren't I, by law, entitled to a notice of intent to sell before it actually takes place so that I have the ability to buy my car back?? WTF!

Later that year I received a call from a collection agency regarding the loan amount owed. I explained to them the circumstances and that there was an on-going investigation regarding the car. The agent said they could not pursue a collection because of the criminal investigation. Now in November 2008 I am receiving calls from more collection agencies asking me to pay this debt; they are even contacting me at work when I have told them they cannot call me at my place of business under federal law.

I realize that under normal circumstances I would be obligated to pay a debt owed for this vehicle. But DriveTime went about this illegally!! And I can only hope that I have some type of case against DriveTime that would dismiss my debt for their unlawful acts!!
September 30, 2008
LIES LIES LIES
My husband and I leased a car from drivetime in june of 07. Our car payment was 402 a month for a 2003 chevy malibu. we went to the dealership in austin texas and worked with a guy buy the nae of sofoa. Once we got the car it was like he no longer existed. We could never talk to him when we had problems and he never returned our calls. We were also told that if friends and family used us as refrences that we would get some sort of credit for this, and that was a total LIE! Unless my husband and I knew the references home address, date of birth and where they worked we didn't get the credit. We also made the mistake of being late on a payment and thats when all hell broke loose. We were harrased, our friends and family as well. I was even told how do i sleep at night knowing that my car payment is late. We went back and forth with these guys, And then at 3 a.m. our car is towed for being short 40 dollars. and know we owe them 11, 306. We are warning you STAY AWAY FROM DRIVETIME!
August 15, 2008
Bad attitude
Bad business @ Midlothian Trnpk. in Richmond, Va.Drivetime... we only 50 dollars behind and they call your house, job, landlord... and family members in other cities... real nasty attitude from one employee named Falon, really not customer friendly and hurts the entire business! Do not buy there!
June 19, 2008
Out of control financing
Drivetime, the go to guys for what? A big phat giant headache. I read another complaint, and it was like I was reading the story of my car. What a piece of crap! I coulda have had my parents cosign on a new car, but i wanted to do it all by myself. Cause that is what you do when you are almost done college and living on your own. You grow up. So wrong...

Listen to what has happened on my loan.

1. the lost a total of 5 payments now. I have had to keep a copy of every check i ever gave them because they lost 5 of them.

2. i needed to change my payment date to correspond with my pay checks... some f**r named "Sean" told me no problem. Ill go ahead and change it. He forgot to tell me there was a fee and paperwork to do that. So for 6 months I mad my payment later because Sean said it was changed and I didn't need a new payment book. When i found out... it was my problem. 6 months worth of late fees on a simple interest loan. 600 extra bucks for them.

3. I mail the checks certified now with tracking #s. They sign for them and still call to tell me I am late.. but they have the check sitting uncashed..

4. I cant have a pay off figure on my car cause the payment is late ( even though they have the check in house)

5. And my favorite this month. A NSF fee from Drivetime for a check they have, have not even sent to my bank. The money is still sitting in my account, and i am on 6 days of phone calls threatening voicemail, and late fees.

Seriously. Take the bus, buy a bike, bum a ride with a friend. Anything would be better then the hell you are about to encounter...
June 5, 2008
Poor service
I bought a truck with my girlfriend from drivetime here in Arizona. We went to drivetime and bought a 2002 Ford ranger pick up truck. For 13, 056 and we have paid on it for eight months and we still owe 12, 500. The percentage rate is 49%. Can they do that? They put the truck in my girlfriends name and I am the one with the driver's license. Have you ever heard of such a thing? The truck needed to be repaired within the first 30 days of ownership. The warranty covered it. It has been ok since. What I am pissed at, is that drive time scared my 82 year old mother by trying to get her to give them her banking info. They threatened to take our truck when I was only a half a payment later.
January 16, 2007
DriveTime preys on people who need help
I purchased a vehicle from DriveTime in October '06. The people in the showroom were very friendly, really too friendly. I bought a vehicle because I needed one. If I could have purchased the same vehicle new, it would have cost me less. The price I paid for the '01 Ford Focus was a rip-off. The bluebook on the vehicle was $3300 less than what I paid for it. I was told the vehicle had just one previous owner, a little old lady in Sarasota.

Why didn't I listen to the horns and sirens that were going off in my head? I needed a car. The check engine light was on when I started the car to leave. When I said something to a salesman outside, he said not to worry, they go off all the time - OK.

With 1 week, I was driving and the gas pedal wouldn't work. The car didn't have any acceleration. A few feet later the car died, on a busy road. When I called DriveTime and asked for help, they said I had to the Warranty Department. I did and they were closed already for the week. It was 3:20 on a Friday afternoon. When I called the store I purchased the vehicle from, the Sales Manager seemed to know exactly what was wrong - the compressor.

This is real nice, I live in FL, it is hot and humid here 11 months of the year. The salesman wouldn't help me and when I spoke with the manager, I was told someone would contact me back, that was 3 weeks ago. I filed a Lemon Law Complaint with the Better Business Bureau but haven't heard anything yet. When I took this car to a real mechanic, I was told: "The oil hasn't been changed in at least 9000 miles, the tires are bare, the compressor is out (like I needed to know that) and the brakes would go out.

Now, when I spoke with someone from the Warranty Department the following Monday, I was told the oil was changed the week before I purchased it, there were new brakes, there were 2 new tires on the car. I'd really like to know where those 2 new tires are, they're not on the vehicle I have. I thought I was the only one who got the shaft, I didn't realize it was everyone who went in there. Also, this car, according to a vehicle history report I received, not the non-existent one from Experian, this vehicle has been bought, repossessed and resold more times than I had the patience to weed through.

DriveTime preys on people like me, who need help. Yes, they do not give a crap about the vehicle they've sold you. But, if you are late on a payment, you'd better have Caller-ID, they are on you like a fly on you know what.

Good Luck. Hopefully after reading this comments from everyone who has been screwed, you too, will not!

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