I SPOKE WITH A REPRESENTATIVE AT DRIVE TIME ABOUT THE DEFERMENT PROGRAM (WHICH I HAVE DONE BEFORE), IT IS A PROGRAM WHERE THEY MOVE A PAYMENT TO THE END OF THE LOAN, BECAUSE THERE IS WORK THAT IS NEEDED TO BE DONE ON A VEHICLE. I WAS TOLD BY THE REPRESENTATIVE THAT THEY HAD ALREADY STARTED THE PROCESS OF PUTTING THE PAYMENT THROUGH, SO I SAID LET ME SEE IF I CAN CALL MY BANK AND PUT A STOP ON THE CHECK, I HAVE A GOOD RELATIONSHIP WITH MY BANK. IF I CAN, I WILL THEN PAY FOR THE CAR, AND FAX OVER TO THE DEPT. THE RECEIPT SHOWING THAT I PAID FOR IT, AND HE SAID OK. MY BANK WAS ABLE TO DO IT, THEY PUT THE STOP IN, CHARGED MY ACCT. $20 AND I WAS HAPPY. NOW THIS DEPT. IS SAYING THAT THIS CAME BACK AS NSF, AND THEY ARE ALSO SAYING THAT IT WENT IN AS A STOP. THE ACCT WA SNOT NSF, IT WAS A STOP PUT ON IT, I HAVE PROOF THAT FUNDS WERE AVAILABLE, AND THEY ARE SAYING THAT THEY WILL NOT ALLOW ME TO BE A PART OF THIS PROGRAM BECAUSE OF THE NSF...NOT TRUE...BAD COMMUNICATION, POOR CUSTOMER SERVICE ON THEIR END, AND I AM ALMOST DONE WITH THIS LOAN, IN FACT, I AM ONLY HUNDREDS AWAY AND WE THOUGHT ABOUT DOING IT AGAIN WITH THIS COMPANY, GETTING ANOTHER CAR, BUT THERE IS NO WAY THAT I WILL DO THAT AT THIS POINT.

AS A CUSTOMER, YOU SHOULD ALWAYS TAKE CARE OF YOUR CUSTOMERS, ESPECIALLY SOMEONE WHO HAS BEEN WITH YOU FOR A LONG TIME. THE MANAGER IN THIS DEPT. REFERRED ME TO A LIONEL WHO IS IN COLLECTIONS OR SOMETHING, BUT I MADE IT CLEAR THAT I NEED TO SPEAK DIRECTLY TO AN ADMINISTRATOR OF DRIVETIME AT THIS POINT TO GET SOME GOOD SERVICE..I'M THE CUSTOMER..YOU SHOULD ALWAYS KEEP YOUR CUSTOMER HAPPY, OR ELSE YOU WILL FIND THAT YOU ARE LOSING BUSINESS FROM BOTH THAT CUSTOMER AND THEIR REFERRALS...