I took a dress to the Dry Clean Super Center in Waxahachie and 2 days later received a phone call saying that they had ruined my dress. They said that they couldn't/wouldn't replace it and that I would have to send a note to the manufacturer so they could replace it-and they charged me for the dress they ruined! Awful service-DO NOT go there.

I took my coat in for dry cleaning and to remove a small stain. When I picked it up not only did it still have the stain it had little black speckles in the front which look like it had been burnt, the jacket is suede. I took it back and left it for a redo and to clean off the speckles. When I came to pick it up 2 days later nothing had been done. They said they wanted me to sign a letter stating it was ok if they took off the button in the process. The button is permantly attached so no it was not ok. When I asked them to just refund me my $12.99 the owner came out and said he would not refund anything and that if I was so money hungry I should just stand with my hand out and beg for it and anyone would give it to me. He also said all customers were liars that say stains were not on there before. I said I would never come back and he said he did not care he didn't me. In this day and age when businesses are hurting so much it is unbeleavable that people would provide this horrible service.

Long story short not only do they do a crappy job they also provide horrible customer service.

Dry Clean Super Center, Dallas, TX lost an item of mine and offered no payment or refund of cleaning service. So, not only am I out for the cost of the item but also for cleaning it. After they lost the item, I was clearly upset. The owner then became enraged and began being rude to me, told me he wasn't paying for anything, tried to give me someone else's item, called me a liar, and threatened me. He tried to make me feel like I did something wrong. Because he was so threatening, I had to call the police and seek advice. He also told me that 'items get lost all the time.'

Please be aware of this business and if you value your clothes and do not want to get threatened, do not use this cleaners. It's appalling that they can treat people like this and get away with it!

I will be taking them to Small Claim's Court to file a lawsuit to retrieve money for the item that was lost. So, if anyone wants to take this case, please contact me.