DSW Shoes

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Category: Lifestyle

Contact Information
1301 South Joyce Street, Arlington, Virginia, United States

DSW Shoes Reviews

jmalone1202 November 6, 2009

Ripoff Store

In 2006, I bought a pair of Rocket Dog shoes that fell apart after one week of wearing them. When I went to the store to return them with the receipt, the manager, Mr. Bergeron, said he would not take them back because they were not in the shoebox and were worn. I paid forty dollars for them, and it's too bad they wouldn't refund me my money on the shoes, because I did not shop there after that, until a week ago, when a friend gave me a 10.00 coupon.
I went to the register with the coupon, and I was buying an item that was on clearance with it.
Instead of the saleslady taking the percentage off first on the item, she had to scan the coupon first, making the total percentage off less than it would be if she had scanned the item first, than given me the 10.00 off. Actually, she tried to forget all together to give me the percentage off, and my total came to way too much for 50% off, like she didn't know what the heck she was doing, so I took the coupon back and now know, even after 3 years of not being in this store, they still are a rip-off.

Metrobus October 21, 2009

Non-returnable products

I purchased a pair of shoes at the DSW store at Pentagon Row in Arlington, VA. I wore them probably five or six times after which a seam on the side of one of the shoes started to come apart - about an inch long gap appeared. 
 
I took them back to the store to exchange them for a non-defective pair. I was told by the manager that the shoes could not be returned because there was no way to know whether it was a manufacture defect or whether I "wore the shoes wrong" - as if there's an improper way to wear shoes (put them on my hands? wear them backwards?). I told her I didn't abuse the shoes in any way, but she said she still couldn't take them back because I didn't have the receipt. 
 
So which is it? Is it the store policy to not accept returns without a receipt or would having a receipt not made a difference because even then they couldn't determine whether the shoes were defective or whether I "wore the shoes wrong"? 
 
Regardless, I think this is an awful store policy. If I had bought these shoes at any department store across the street at the Pentagon City Mall I could have brought them back and they'd have exchanged them for another pair. The store would then send the shoes back to the manufacturer and receive reimbursement. Why can't this be done at DSW? Instead, I'm stuck with a pair of defective shoes and I can assure you I won't be shopping at DSW anymore.