I have sent gift coupons worth Rs. 4000, of which only coupon worth Rs.1250/- was delivered. I realized that the staplered pins were opened up, celotype has also been opened carefully. I see pin hooks empty, letters in the address being removed because the celotype was removed by someone in between.

There is no proper response from the courier service. I feel sick about calling DTDC often and checking what happened to the rest of the coupons. I don’t want others to get cheated the same way as I was.

I would like to say, DTDC service is not trust worthy.

Dear Mr Subhasish Chakraborty
I am one of your unfortunate customers who have taken service from your courier. I am presently staying at Bangalore and working in a R&D section of a company. I want to take one Tanpura from Haldia WB to Bangalore. I didn’t have any idea how to do that? I thought it is not possible by a courier service. I talked to your Haldia DTDC office (later I came to know that is a franchises office) and they arranged everything for me. As I didn’t know anybody there they arrange packaging by their own person who charged me enough for that (Rs.1500). They also assured me that the packaging is safe and secure. They also arranged to courier it to my Bangalore address with a charge of Rs.2000, the docket number of that consignment is “D01200122”. I came to Bangalore after the vacation and received the Tanpura in broken condition. I have raised the claim on to the delivery boys and later it was forwarded to the Bangalore and Kolkata office. The Bangalore office denying the claim with a valid reason that the packaging is not done by DTDC. But I have intimated them that the packaging is done by them only at Haldia. The story went to a long way and the Hadia office accept their fault and ready to bear 50% of the cost of the Tanpura (Rs.2500). They communicate it through email to me copy to DTDC Kolkata and Bangalore. They asked for few documents and I have provided those and send then through DTDC courier expecting to make up some of my losses. I have called the Haldia DTDC to get after a long waiting and update about the claim. Their behavior way below my expectation and they though I am a residence of Haldia township and can’t do anything if they not settle the due. I have communicated everything at Bangalore DTDC through email. I have contacted Mohanraj ([email protected]) at Bangalore office for all complaints and settlement of the damage. Now your office informs me to settle this claim with a nominal compensation of Rs.500. It is according of 11 to 13 printed on your bill.
As I get to know you are a pioneer of the cornier service in India. You are also alumni member of my University. I never expect this type of unethical business practice from your company. I expect a reply from you if you have faced this type of situation what will be your reaction?

Thanks,
Soumen

DEAR SIR
Courier name
DTDC

Airway Bill number
Z-91287117
WE HAVE COURIERED ON 17, JUNE2009 FROM DELHI TO NOIDA BUT TILL YET IT IS NOT DELIVERED.
WE ARE CONTACTING AT NOIDA OFFICE THEN THEY ARE RESPONDING THEY HAVING NOT DELIVERY BOYS. WE CONTACT ON THESE NOS. MORE THEN 50 TIMES BUT THEY ARE REPEATING THA THEY HAVE NOT DELIVERY BOYS . I REQ. THEM TO TELL ADDRESS WE WILL COLLECT OURSELF BUT THEY ARE NOT TELLING ADDRESS ALSO.NOS. ON WHICH WE CONTACTED ARE 3914045, 46, 47, 48.
PLEASE DO SOMETHING AS SOON AS POSSIBLE.
THANKS
HEMANT MEENA-+91-9312997508

I had sent some documents and some coupons by DTDC from Bangalore to Pune.To my shock only documents reached the destination but not the coupons. Now we must question the morality of such a courier service which steals others belongings.I have seen lot of complaints of similar nature on this board. Really we should not allow such companies to function.

I have a bad experience with DTDC couriers. When I send a parcel through DTDC (a toy car, cd and chocolates), the parcel reached the destination partly and with scratches on the chocolates.

In spite of so many complaints by email post and directly to the DTDC offices, regarding the lost of my parcel and the scratches, no reply or any action was taken by DTDC.

Be careful when you send some thing trough DTDC!!!

Think twice.