My friends gas recently was turned off in February in Michigan. A 2 year old and a disabled man along with the rest of the family.The family finally found help after a few days of frezing to pay the bill in full on a Friday, but DTE refused to turn the gas back on, because it was a weekend...I feel the is B.S., it doesn't tack that long to push a button, don't people care any more?? What is this world coming to...this is a low income family from Big Rapids, Michigan, at 315 Woodward, that should be appoligized to. Next time someone has a heart felt problem, DTE needs to find a HEART!

I would like to complain about customer service in the city of detroit, dte energy customer service. my husband is responsible for the gas bill i am responsible for the lights, ironically, one income can't cover charges. husband recieved shut off notice of 582.00. he went to the company paid 400.00 to a customer representative, with entire bill, the money was taken, reciept given. friday @ 5:00 field rep came shut off gas. called spoke to a manager regarding remaining balance. paid remainder balance plus reconnect fee plus more expenses/all to be informed that no heat until monday with 2 children, 2 dogs, the manager asked me could i find friends or family to stay with after taking 400.00 no i don't nor can i go to a hotel without money. merry christmas in this 21 degree weather.

Over the past 10 months, DTE Energy has mis-read my gas meter three times resulting in outrageous charges, which I at first refused to pay. In prior years, it was common to have this happen once or twice a year.
I complained each time and was promised the problem would be fixed. It was NOT! Furthermore, their customer service department throws up roadblocks at every opportunity when I called, including refusing to transfer your call to a supervisor, and putting your call on endless hold to discourage you. I have also been told "Sorry, there are no supervisors available today". They also ask you to repeat your service address, phone number, account information, etc. repeatedly - again to discourage you from pursuing your complaint.
Right now, I have been waiting over a month for copies of my past bills, so I can compare them with the checks I have sent them.
Trying to escalate to a higher level in DTE is futile. They do not publish phone numbers or email addresses of their employees. Everyone above the level of clerk is totally insulated from the public. I am able to email the President of the United States, but I can't contact a supervisor at DTE Energy!
I involved the Michigan Public Utility Commission, but they also seem to care little about customer complaints. There has been NO follow-through initiative on their part to push for a resolution to my problem. It has been up to me - EVERY TIME - to initiate contact and complain about the lack of resolution. They respond, but take no leadership role.
Early on, I insisted on corresponding by email so I have proof of what happened (or didn't happen) and when. This hard-copy may be needed if this problem ever gets to court.

--Bob

Incessant phone calls all day and into evening hours. They escape the national Do Not Call Registry because we do business with them but do we have much choice since they're the electric utility here? To make matters worse, it appears they are even outsourcing the telemarketing to some country where English is not the primary language!

URGENT electricity was shut off 10/08 shut off bill in last residents name. I paid deposit for service in sept.2005 and never received bill. Never. Contacted Better Business Bureau then Dte Headquarters contacted me. Took shut off notice to DHS received letter that they paid $350.oo, then last week received bill with my name to imediately pay $60.00 which I did in person. Still no services
and spoke this morning with Ms. Watkins at headquarters and now says to pay $180.00 this is a run around so now I still have no lights (H E L P ) any suggestions or contacts. I do have school age children will there be lights for our holidays.
THANKS in advance for your viewing.
Ms. Angela Allen