DTV had a promotional, watch a certain movie and get the NEXT VIDEO FREE! Problem is this is not so. First of all when I attempted to get my free movie I was told that a "certificate" had to be issued first, that the certificate would take 6 to 8 weeks before I would receive the certificate. Then once I received it I had to fill it out and send it back? Well, this is completely contrary to the advertisement DTV initially started out with. Purchase a rental movie and get the very next movie FREE! I believe this is patently unfair and false advertisement. Someone needs to know.

Our Sincere Apologies to Our Valued Customers from 3B Software
I would first like to say that our poor level of customer service these past few months is simply inexcusable. We recently discovered nearly 2, 000 email messages from our customers that never got to our support representatives because of a technical “glitch” in the system. Further, we found out that our automatic response to our customers that sent these messages was also not working properly. Further still, the primary staff member responsible for responding to customers quite frankly did not do the job she was paid to do. The technical issues have now been corrected, and we sincerely apologize for any problems these system malfunctions may have caused.
3B Software employed full time in-house support personnel to handle customer inquiries and technical support. Unfortunately, the staff member responsible for ensuring our systems were functioning properly did not report it even though they were aware of the problem. That employee has since been terminated from 3B Software. We apologize for the frustration this has caused. The investigation into our customer service failures and the subsequent employee termination is a direct result of the volume of complaints understandably levied against 3B Software on this board.
3B Software is a small company and everyone was trusted to do their jobs without direct supervision. This past year and a half I was seldom in the office because I had to focus on a personal matter. My mother was diagnosed with third stage cancer and had to undergo many rounds of treatments and doctors visits, as well as three surgeries. As a result, I was not able to oversee what was going on with customer service because of the distraction and time involved taking care of my mother. I trusted that everything was running smoothly, as usual, without my constant presence. While this was the case in most instances, it obviously was not in regards to our customer service.
This post is by no means intended as an excuse, and please know that we take our customer service failure very seriously. In fact, we have employed new staff to provide the excellent level of customer service our customers enjoyed previously. Also note that often times our response to customer inquiries may end up in spam folders. So, be sure to check your spam box. Also, if you contact us via phone, please leave a message and a support representative will get back to you
I have included the contact information for 3B Software below.
Customer Service Email: [email protected]
Customer Service Phone: 817-701-1464 Hours 10am-6pm CST Monday-Friday
Thank you for taking time to read this message.

I just received a $1, 000 + invoice from dtv for "non-returned dtv equipment" (3 dvr receivers) after I cancelled the service on last month. I called dtv to explain that I owned the equipment which I think was purchased at Best Buy a few years back. The first person was very helpful and confirmed that I had not entered into any "program commitments" which typically would have a cancellation fee. The woman then transferred me to a very rude man that went on to explain that my purchase at Best Buy was merely an up-front lease payment and that dtv actually owned the equipment and that Best Buy was acting as a leasing agent for dtv. And I am now responsible to pay the "full purchase price" of the equipment if I did not return it to dtv. However the man confirmed that dtv did not furnish the equipment to me. And dtv is unable to provide me with any signed documents...such as a lease. Has anybody else heard of this scam? Also FYI, I had been a dtv customer for 9yrs...so much for customer loyalty.

I think this DTV deal is a big rip off to us taxpayers! My grandmother had to spend over 120 dollars out of her pocket for a new antenna just to get her digital channels! That is an outrage! Congress never provided funds for helping out citizens who needed to purchase a new antenna! They only provided funding for the boxes. That is bull! This country should have been able to vote on the change as well instead of just changing without taking a vote on it. I think they are ripping off more people of this country then helping! Also, I noticed that digital isn't any better then analog. The signal keeps cutting out and the picture gets messed up every 5-10 minutes. How is that any better? My grandmother had good reception with her analog and never had her picture cut out or anything. I am tired of the government taking it upon themselves to change things like that without putting it to a vote. Now there are people like my grandmother on a fixed income who will have to spend out of their own pocket for a new antenna and that is not fair at all because we never wanted the change so why should we have to pay anything? I am urging everyone to call the FCC and complain about this and about the whole DTV change and how displeased you are and want it changed back. Maybe if enough of us citizens complain they will get the hint and change it back or do something about it.

After having service for 7 years, our receivers were fautly and we were not able to fully utilize what we had been paying for. Also, with storms the sevice would go out entirely, so we decided to switch to ATT UVERSE who was offering $200.00 cash back, free install/hook up, 2 free HD ready receivers, free DVR, no contract term! We explained in our disconnect call to DTV what the other offer was and, to retain our business, advised they would match this offer. The bottom line is that we ended up paying for the installation, paying $100.00 for one HD ready receiver, while ending up with a partial install of just 1 of 2 receivers and no DVR, along with a cracked board on our home where they installed a new satellite dish. We called for months trying to get this straightened out, reminding them of what ATT was offering and were repeatdly told there was nothing that could be done. We were only offered a few months of free HBO or Showtime. That's it! Finally fed up, we cancelled out services on 5/5/09, speaking with "Shylah" who then must have taken us seriously at last and said we COULD have the DVR and 2nd HD Receiver, but we could not get credit for the install or the $100.00 purchae of the receiver they swapped out one of the bad ones for. I told her that was not the original deal, the original deal was to match ATTs offer to retain our business and since they clearly could not handle that, we are cancelling now. It was then that she advised they would charge off a $300.00 fee for breach of contract. This amazed me because I did not recall signing anything, was not aware we extended terms and, lastly, feel it is DTV in breach of THEIR agreement because they never actually completed the upgrade/install! Anytime I call, I am advised there is no one to escalate to, that I am already speaking at their highest level (the telerep answering my call). I worked in a call center and I know that is a lie. There is always a manager present. I have asked repeatedly for a copy of this mysterious new contract with my signature on it, for proof, because I want to see what egregious thing they have done here! I was finally told by "Mike" that I cannot have that, because DTV does not have a record of me signing a new term and, further, although he is not an attorney, he can assure me DTV does not need a record of any contrat agreement in order to bill me and take money from my credit card (without my auhorization!)