DU
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Category: Services
Contact Information
United Arab Emirates
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DU Reviews
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joshy sherly
February 25, 2011
deduct mobile balance
more than 15 time my mobile balance deducted dh.4, i want to deactivate this service link http://193.1263233.67/iac/m3?sti=888&sub=201020852
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Sproat
January 21, 2011
Billing error - charging me twice!
I am writing to complain about the service provided to me by Du.
I took out a home service package when I arrived in Dubai from the UK in September. The service gave me TV, internet and telephone.
In November I realised Du had been billing me twice per month. One, correct bill, relating to the services I'd signed up for and another completely random amount that was unrelated to me. I walked into the Du Media City centre with all the details of the problem and was told, yes, this is a common problem and we'll fix it but please could I email in the complaint to the contact centre. I emailed a complete summary of the problems on 19th November. By December still no resolution, so I sent a gentle reminder. Mid December the same error was made and more money taken from my account incorrectly. At Christmas, in my holidays, I started calling the contact centre to find out what was going on.
Each time the contact centre person acknowledged my frustration and said someone would contact me within the next 24 hours... but no-one every got back to me.
Today another payment was incorrectly taken from my bank account. Du now owes me more than 1600 dirhams and seems to be completely incapable of sorting out my problems.
How can I get this sorted out?
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muhammad ejaz
December 5, 2010
Rana muhammad ahmad
balance deducting mobile no # 00971553797107
receiving a sms in du mobile, having the message body as 'download from http://193. 126. 233. 67/iac/m3?sti=888&sub=143791827 and this is deducting 4 AED from my balance. initiallt i thought it was a mistake from someone but this is now happening on daily basis. Kindly diactivate this service...
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sheik alauden
December 4, 2010
deducting my balance
Dear Sir,
every recharge I am getting one sms from :7990 and they deduct balance upto 10/- dhs directly. Please unsubscribe this service. My mobile no:+97155-9124256
Please please
Thanks.
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sheik alauden
December 4, 2010
DEDUCTING BALANCE
every recharge I am getting one sms from:7990 and they deduct my balance 10 dhs. Please unsubscribe .
my mobile number+97-155-9124256
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Samuel Mathai
November 14, 2010
deducting amount from credit balance
I am getting download messages from http://193.126.233.67/iac/m3?sti=888&sub=177395729 and deducting AED /- every time. When I contact Du's office, they do not have any control over the address.
This happens when I recharge the my mobile
Please take necessary actions to stop these people
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Mohammed Saud
November 7, 2010
Wrong Activation and Wrong Charges levid upon
I bought Iphone 4 during Gitex 2010 which promised me to provide 100 international calls, 100 national calls, 50 international sms, 50 national sms, 100 mbytes data with 1 GB data every month. after 3 days phone got activated and i used as every body does in excitement. But i did not cross my limit which was 1.1GB free of data provided to me. After two days of activation when i wanted to know the balance of international calls i was shocked and astonished to know that my outstanding amount is 4800 AEd in just 2 days because they have activated some other plan which was not offered to me. I had complained to Du and its been 9 days yet no body has taken any action nor had courtesy to call and know what had happened. Kindly please suggest me what action should i Take. Can I go legal against Du.
I have removed my sim from the phone since that day and never used it again.
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abbastaher
November 3, 2010
deducting balance
hi this is abbas, always i recieve a sms from www.zedge.net and my balance is deduct automatically, i also try zedge.com and all thing, now i think to change sim otherwise complain to higher authority, please kindly unscribe this service due to balance deducting. my cell no. is 0553452456.
thanks
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shansha25
October 13, 2010
deactive
My Du Mobile No. +971-55-9948123 kindly deactivate it from Mazook.com.
thanks,
hamza chingara
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irfan dubai
October 13, 2010
why u charge me
why u charge me?
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