To

The Customer Service Manager,
Du,
Dubai, UAE


A/c No : 608047
Ref : Complaint No : .1-4224456559


From :

Manikandan.KV
Emaar, Dubai

Mob : 050 4737543


Dear Sir,

It is with extreme disappointment that I raise this complaint to your good offices.


On 26th Sept 2010, I have applied for a Du internet connection for my residence, located at Al Khail Gate, Flat No: 105. Technicians turned up after a week and installed the router. Later on i was told to phone up for configuration. However, the internet system was not functional despite several phone calls. I must say its with lot of difficulties that Du representatives arrived home. While expecting them to get my internet connection once and for all, on the other hand, they misbehaved, spoke very harsh and i realised that they are of quite inexperience. Owing to my several follow up calls, yet another 'technician' walked in and alleges that its NOT HIS JOB and left. Dispite of not solving this issue I have received an SMS form DU saying that your case ref. noo. 1-4224456559 has been closed. Till not the problem is not resolved. I am a regular internet user and this problem really put me in serious situation. In short, nothing happened after 15 days.

I have no choice but to seek your intervention and i hope an earliest solution can be arrived at. I will be accessible on 971504737543. I hope to hear from you.

Yours sincerely

Mani

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The waste broadband service in UAE. Go for Etisalat better. If you have any technical issues, the customer executive will tell you to try/execute some spoon feeded steps. If they are not able to fix via call, You have to wait 72 Hours. You will always get a lazy response from customer care ( customer careless) with priority increased by a decimal point. Etisalat will fix the error ASAP. Since they have lots of services issues, they might increase the working time from 72 hours to 365 days in future.

when recharged, balance will be minimized immediately within few calls.