DuctMaster Inc
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Category: Services
Contact Information United States
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DuctMaster Inc Reviews
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Smikkel
April 6, 2010
These guys dont know what is customer service
My wife called DuctMaster Inc for duct cleaning. First, they got the small portable equipment to clean the vents and I was not really happy with the work done by them. Next day, we found that the dryer vent was not properly fixed and called them to fix it. The guy whoever picked up threatened me by saying that I am threatening him - all I asked for is customer service. Moreover, he hung up on me midway through the call. These guys dont know what is customer service and my humble advice to everyone would be stay away from this shady company. Also, I couldn't locate their address too.
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ygs11
March 13, 2010
BAD SERVICE
NEVER use DUCTMASTER INC for you air duct cleaning needs. They put a coupan out for 45 dollars the guy comes in and quotes 200 dollars (saying you have more main ducts) and the service is really really poor.
He had a very small vacuum that hardly does any good..
Please do not use DUCTMASTER INC. On the contract there is no address listed as well.
Thanks!
Yusuf.
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James
August 7, 2009
Not good work and no response
Got a coupon in the mail regarding Air Duct cleaning for $ 64.99. it is the basic cleaning with no returns cleaning. The coupon shows a big truck with the real vacuum mounted on truck. I do not think these guys have any of these trucks. They showed up @ my home with a small vacuum and compressed air hose. Not happy with the cleaning. The tech just blew air thru the vents and his "LITTLE" vacuum was at my furnace “Trapping” the dirt! Half the time when he was blowing the air thru the vents the vacuum was not working because it blew the fuse. So I am not sure what happened to the dirt he cleaned from the ducts. The Technician demanded cash even though his coupon says it will accept credit cards. I had to ride with him to the bank and get him cash. The worst part is that I returned home and found that the A/C was not working. I did not pay attention because I saw them switching off the system for cleaning, and I thought they switched it back on. I did not get a chance to check the A/C after they were done because the Tech was in a hurry & he wanted his cash. I called the Office number on the coupons and service contract. It went to the voice mail. I kept trying and someone picked up. I told him that the A/C is not working and asked him to help me. But he said the office is closed & will open only at 8:00 AM. I told him I have a 3 yr old kid & it is very hot but he simply hung up. I tried again he threatened me saying that I was harassing. To make the story short they did not help me but I had to call an emergency A/C repair person who charged me $ 350.00 to get it fixed. It seems that while the tech was cleaning the duct he pulled out some cables from the circuit board. I would have just spend $ 180.00 If I called in a proper air duct cleaning outfit.
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