This morning like every morning I was on my way to Dunkin Donuts to get my coffee usually I get a med the same way all the time I live in a fairly small are so u get to know everyone. This particular gentlemen has no clue how or what customer service means. My order is wrong at leat 7 out of 10 times, why I keep punishing myself by going there, who knows they are so inconsistant there that there is a possibility that my coffee won't taste like ta and my pastery won't have clumps of sprinkles or a hunk of butter.. This morning I decided I needed an ex large coffee I had to wrk early this morning, I wanted a toasted pastery and I knew I needed to be very clear about what I wanted because they have on more then one occasion messed up my order. So I began my drive thru experience by waiting for about 6 min while the person infront of me dealt with his order, then another 6 while i waited for him to catch up with what ever he may have been doing. I ordered and made it clear that I wanted the pastery toasted and lightly buttered. If I didn't I would have had fresh dough and a clump of butter. He then said you said toasted twice there's no need for the attitude, now this isn't my first run in with this guy so at this point i was now taking it personal, I asked him to get the manager and i pulled up to the window, I saw him go into the back and came out to me and told me the manager was not there so I said ok then give me your store number and you name and the managers name. He leaves and comes back and said well mam were not allowed to give out the managers store number, now for a minute I thought wow is this guy serious, anyone who has worked in retail or has ever made a complaint knows that the store number is usually printed out on the receipt. I said now why would I want the managers personal phone number, so he handed me a peice of paper with the stores phone number on it and the managers name and his name. I just took the paper and said I'd like a printed receipt I knew then i was dealing with someone who really didn't have all his lights on upstairs. So needless to say I will No longer go to this Dunkin Donuts I would rather go to Mcdonalds wich is a bit out of my way where my experience has been wonderful every time. sincerley sick of have my order wrong.

I had been a great employee for dunkin donuts in berwick since may of 2009, when i first started there, there were a few things i had noticed
but new owners were going to be taking over and making great changes. Except for some odd reason they kept the manager on there who doesnt know her head from a hole in the ground. i have worked for dunkin companies for many years and knew how things were run but not at this store. i had to take off of work for being sick and instead of her simpathizing she yelled at me. so i went in that day only to get weird looks from other employees, when i had asked another employee if they would like for me to work for them on one their days she kinda just looked at me and said no i would have to see this manager. From what i have seen and observed this manager talks about other employees behind their backs to other employees and then she punishes that employee with the schedule. I am a very hard worker and i was comitted to this job but to have to work in a place like that was riduculous and i can only hope that the new owners see exactly what kind of manager she is and do something about it. People i work with say they get anxiety if they are sick and have to call in afraid of what she would say. also i thought you were supposed to be able to get in touch with your manager 24/7 but at this shop its only when she is there. she has a number up but is never there. i am just asking the new owners to please talk to some of the employees and get their feedback on this manager.,

I've been going to this same Dunkin Donuts for about a year now, almost every morning on my way to work. Normally, the people who work there are very friendly, always get my order right, not to mention have good quality muffins.

This morning however, there were different people there. While the woman who took my order sounded nice enough, she didn't tell me my total and there was a semi-long pause before she told me to drive up. But whatever; not that big a deal.

When I got up to the window, I was only charged for my coffee, no muffin. (It was only after he hadn't given me a muffin, that I realized he also hadn't charged me for one.) So I said "What about my muffin?" and he apologized for having not rung that up, and fixed it. Really, he seemed like a pretty okay guy overall. Although he kinda gave me some attitude when I said "Oh, I probably didn't get the combo discount, huh?" (Really, it's only 10 cents, not that big a deal.) He paused giving me my change, and then handed my the coin part of my change saying, "There; now you have it."

He short changed me ten cents. Twenty if I include the combo discount.

So overall, it was a pretty disappointing trip to DD. But hey, I got my muffin, right?
Well, they gave me the wrong kind of muffin. Not to mention it was really dry... Really, the only thing they did right was my coffee.

Normally this Dunkin Donuts is really dependable! I'm gonna give them another couple weeks and see if things have improved.

I visited this store 9/27/09 around 11:35am. I ordered 2 donuts thru the drive thru. 1 donut was wrong and I noticed the donuts were put in the brown paper bag without being wrapped in the waxed paper. I parked the car and go inside the store to this matter corrected. I asked for the correct, which the manager (Bob Patel) gives me but he still puts the donut into the brown paper bag without it being wrapped in the waxed paper. He also takes the donut that I originally had and had my hands all over and puts it back with the rest of the donuts. I asked the manager for two new donuts wrapped in the wax paper and and tells me that he doesn't have to do that. I then asked for my money back because to me that is just not sanitary. He tells me no, he's not giving me anything and to get out of his store. I then asked for his name and the corporate number. He gives me his first name (only) but tells me he doesn't know the corporate number. I say, you are the manager and you don't know the corporate number. That doesn't make sense. He then tells me again to get the hell out of his store before he calls the police. I tell him to call the police. He then walks from behind the counter and puts his hands in my face and tell me again to get the hell out of his store before he calls the police. I then call the police myself. Then the manager finally gives more information such as his full name, store number and telephone number (still not the corporate number). These people at this location were not wearing any gloves and didn't wrap the food up (as they do in any other store) before putting it in a brown paper bag. This just is sanitary. The manager refuse to exchange the food or give my money and then puts his hands in my face telling me to get the hell out his store like I've done something wrong. This was ridiculous. Never again will I be visiting this store nor any other store. Something needs to be done about this.

I have been going to this Dunkin Donuts every single day for 13 years, me & the manger are on a first name basis, I do not even place my order anymore she automatically knows what I order. I went in this morning and my order total came to $6.34, I gave the woman working there my debit card which she swiped and told me it declined, I asked her to retry the card so she swiped it again, again it declined, I proceeded to pay her with cash as I was late for work. I called my credit card comapny to find out why the card declined when I had a $13.00 balance, they told there had been 2 holds put on the card for $6.34 each from Dunkin Donuts, they informed me I needed to contact the merchant to have the holds released. I called the store and they told me there were no holds put on the card that the card had declined, but 2 holds were put on the card and the lady I was dealing with was treating me as if I were some thief trying to get $13.00 that wasn't owed to me after visiting this establishment for 13 years, I will never go back into this establishment and I thinkv this employee should be repremanded for her treatment of a VERY LOYAL Customer that the store has just lost.