i've been going to this place for 3 years, they're coffee is always burnt and gross, they have crazy hours and are never open and this morning they were out of all bagels and whatever else if you make the mistake of going in when there is anybody else in there your looking at atleast a 20 minute wait for coffee

I went in to dunkin donuts on a tuesday morning august 25th 2009. I went in with a coupon that said buy a medium or large beverage at regular price and get an egg sandwich (english muffin) for .99 the guy and many of the other e mployees can't speak english and you have difficulty understanding them only gave me money off on the coffee and charged me full price on the sandwich. I tried to explain to him it was for a regular price coffee and .99 egg sandwich and he kept telling me it was only a coffee coupon. How do i get in touch with the main office because trying to talk to them is frustrating since they speak english very poorly.

If you are ever in Middletown, NY and are in the mood for coffee and just happen to stop at the Dunkin Donuts on Dolson Avenue make sure you bring your own skim milk, whip cream, straw, and have exact change, because you never know what they will be out of that day. Make sure you speak very slowly because it's almost a guarantee they will get your order wrong.

I started going to a gym in the same parking lot that Dunkin Donuts is in and for two weeks I was getting coffee there. Almost every day they are out of something and today they are out of straws and can't give back change.

I say Dunkin Do not.

To Whom It May Concern,

I'm not sure who this should go to . Whoever you have for a store manager running your Dunkin Donuts in St. Jonhsbury, you need to do something seriously about how he/she runs it. I always thought it was the girl that I see there all the time. I believe her name is Jean, I always thought she was the manager running it, but I found out she was only the assistant manager.She told me its a Tom Cole that runs it .When I go in they only manager I have ever seen behind the counter working is Jean.I have never seen him behind the counter .half the time the workers dont know where he is. they say that he is either not in at the time or i'm not sure where he is.He needs to schedule more people on Friday mornings and Saturday Mornings.
jean seems to have a good head on her shoulders, I have seen her working at Family Dollar before and she seems to know what she is doing for you guys .

Every time I visit the Smyrna Dunkin Donuts or Baskin Robbins, no matter what time of day, i feel like I am in the middle of a school playground at recess. Rarely do I see a manager or authoritative figure present, the music is always set to play hard core rap and is inappropriately loud. i keep giving both stores chance after chance hoping things will improve-even after i spoke to a manager- blonde hair and a slim build. (no nametag, incoherent speech, said name was billy or bill. couldnt wait to get rid of me) nothing has changed. if anything, it has gotten worse. colleagues, friends and family of mine have given up on both establishments and now take their business elsewhere. there is no hierarchy or chain of command on either side. lots of profanity and cell phone use. elderly woman came into baskin robbins when i was there one night before closing; she was COMPLETELY ignored by young girls text messaging on their phones and i heard, loud and clear, 1 or 2 employees complain about the "retarded people that come in right before we close". the elderly woman heard this and walked out with a disheartened look on her face. 2 female employees that i believe arrived for work around 10:00pm, were the only staff members i had ever encountered there to express genuine concern and helpful solutions to my complaints- and managed to not speak negatively about any other employees. they were professional, pleasant, personable...now, i've made it a habit to bring my patronage to dunkin donuts ONLY after the interior part is closed. i know i can expect consistent, speedy and all around exceptional service from the bakers, which is unfortunate, because every experience should be consistent and at least satisfactory. i have had to adjust my daily schedule around my late night visits...which i look forward to 4 times a week. i only wish i could feel that way ANY time of day, regardless of which employees are working.