Basically i've tried every dunkin donuts in Chelsea and they always either get my order wrong or coffee taste like sweet water with milk. yuck! The DD at Bellingham Square was winning my favor in regards to taste (even though i ALWAYS have to make sure they serve my coffee correctly) until recently that their coffee has been tasting watery as well. Its either watery or taste re-heated. Once in a while i am served fresh coffee which taste soo good, rich coffe with just enough milk yummy. Anyway I don't understand why the coffee doesn't taste the same every time. Don't they have a measuring spoon or cup where they can NEVER go wrong with how much coffee to put in their coffee maker?? I am really considering trying other places like Honey Dew's but the problem is that there isn't any close by. Meanwhile in tiny tiny little Chelsea there's about 6 DD's and they all stink. =( I'm not a happy camper!! I was trying to send a complaint directly to DD website, but i couldn't find where, i just want them to know this so that they can so something about it and everyone can enjoy a well made coffee, NOT a cup of water with milk and a hint of coffee coloring.

No matter when you go to the DD in Altoona on Plank Road, they are out of what ever it is you order. For instance, tonight we went through drive through and no matter what we ordered, they were either out or only had one or two left. This was out of a dozen donuts that we were ordering. I finally, exasperated, asked them if they still made their products fresh. The girl got snippy and snapped "he's ready to begin making some now!" Well, "he" was no where NEAR ready, as we could see "him" through the window, and "he" was flirting with the only customers in the store, greasy looking hair in his face, not even in a net!
We spent over $20.00 on some of the STALEST and nastiest donuts we have ever tasted, and intend to report this store to the health department first thing in the morning.
I don't remember ever tasting fresh donuts out of this store!

Dunkin Donuts at 4090 Boston Rd., Bronx NY 10475- 5/24/09 7:21pm- my wife and I went to this Dunkin Donuts today, pulled up to the drive-through microphone and the speaker here never works right.. i heard the guy say something I figured it was 'Dunkin Donuts can I help you'? So I said 'two small coffees' I kid you not the next thing the guy said is "what about them"? So, I said 'what'? The young guy said 'what about them' again? So I said 'what do you mean', he then said "what do you want me to do with them" so I said "juggle them". I figured what ever the guys having a bad day or he just likes to fool around a little.. I can take that.. but then I went to the window to get my stuff and I gave the guy my credit card.. he handed me various bags and the receipt so I left. Shortly after I asked my wife if the guy had given me the credit card back.. I couldn't find it so I called back and this guy picked up the phone.. so I asked him "why didn't you give me my credit card back" to which he said "what"? So I said "you heard me", he then said "oh did you leave your credit card here"? So I said 'no you didn't hand it back to me with the receipt'? "Why"? He then said "it was on the ledge" so I asked to speak to the manager because the first comment of "what about it" was now seeming to be too much for one visit along with this guy not giving me my credit card back.. Now I had to drive back to pick it up. So I asked for the manager and this guy told me "she's on her break" so I asked him to let me hear him ask her to come to the phone which he did and she came to the phone. I explained to the woman what the man said to me at the drive-up and that he also kept my credit card back.. She said "the guy behind you was beeping at you because we were showing your credit card out of the drive-through window". I didn't hear any beeping but I had pulled over right near the window to put sugar in the coffee so i asked 'why didn't you come out and give me my credit card I was out there putting sugar in my coffee for a while" the manager said ' we only have 3 people working' so I told her that as manager she should have run my card out to me and I asked her how could she let me drive away after all they didn't know how far away I lived. So I asked what was she going to give me free for my inconvenience? She said come in and you can have 1/2 a dozen of donuts. So we went back and I said a few words to the guy about his joking around which he said nothing back to. My wife began to pick out things now. My wife didn't know that we were only aloud 'donuts' so she began to order muffins, a bagel and a croissant.. as soon as my wife had put 6 things in the bag the manager said "NO ONLY DONUTS NO MUFFINS, NO BAGELS" So I said if you would have given me my card I wouldn't be here! I also asked the manager why she didn't correct my wife after she picked out the first muffin, why wait til the whole bag is filled to say something? So then I said whatever give me a mix of anything. The lady there put 6 donuts in a bag (there was a long line of people) and I walked over and smashed them all into the garbage receptacle with force so everyone saw it! My wife and I walked out of the store and let me tell you.. we didn't feel like 'valued customers', to say the least! This is also my second incident at this store in the Bronx that I've made a complaint to DD's corporate office! i recall after the first 'complaint' that Dunkin Donut sent me some 10% off coupon that I could have gotten in my weekly circular? Dunkin Donuts corporate office obviously did NOTHING about this stores disgusting attitude. Just in case anyone might think that it's me I would like to say that I have been a Dunkin Donutes customer from the 1980's long before all the DD stores began to pop up.. My point is that for over 20 years I have made 2 complaints. Nuff said!

gerard/monika

Today, the public gets to vote on who designed the best donut. The finalists were posted on line.

There was MY donut with someome else's name on it!

new employee hired 2nd week of april 2009. hired for a 40 hour position is currently only working 2 part time days a week. when manager diane approached about this matter was told that they have a lot of new employees on orientation and would recieve more hours in the near future, which never happened as yet, now may 1 2009. also have been treated with no respect, picked on and also has to listen to rude comments of a sexual and drug nature. also requested a copy of work schedule signhed by the manager who said that there was no copy machine and that she could not do this. called in to be sure of work schedule was told for that week the two 3 hour shifts, then was called on a sunday which was not told to me as a day i was suppose to work and was told that i did not come in for the shift i saw the schedule at a later date and my name was written in after the schedule was posted.i was written up for not coming in on that sunday.i would appreciate some sort of action as soon as possible. my e-mail is as follows should you have any questions [email protected]
thank you in advance for your time in this matter